Housekeeping Office Coordinator

Salamander Employer DC, LLC•Washington, DC

About The Position

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four and Five Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match. POSITION OBJECTIVE To achieve and assist in running the daily operations of the housekeeping department while exceeding guest service expectations and Forbes Standards of service.

Requirements

Must be 18 years of age or older.
High school or equivalent education required.
Minimum of 1 year experience in Housekeeping in a Hotel environment
Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and colleagues and accept constructive criticism from supervisors.
Must be able to stay calm under pressure
Must be able to change activity frequently and cope with interruptions.
Must be flexible in the hours that they can work.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function

Nice To Haves

Knowledge of Opera, Adaco, Ontrack, ADP and HOTSOS preferred
Bilingual Spanish is preferred but not required

Responsibilities

Answers calls following Forbes Standards and reply to emails in a timely manner
Responsible for assigning rooms to Room Attendants according to guest arrivals and departures in accordance with the Union agreement
Run traces report throughout the day and ensure all traces are completed before guest arrival
Expediting guest requests and working closely with other departments to meet guest needs and amenities
Organizing track logs and communication within the department
Assist management with schedule and administrative tasks using ADP, ADACO and Ontrack
Maintains organization within the housekeeping department
Maintain a positive working environment with service professionals
Assists with the carrying out office inventory for equipment and supplies
Ensure proper communication with the room attendant to make sure services and arrivals are done in a timely manner.
Manage Room Attendant’s boards throughout the shift:
Closely monitor DNDs and ensure they are swapped in a timely manner
Following up with the guests
Closely monitor room moves
Walk departures and ensure all guests are checked out in the system
Opening and closing the department
Assisting the department upon reasonable requests