Housekeeping Manager

AccorHotel • Los Angeles, CA

15d • $82,000 - $87,000

About The Position

Housekeeping is the heart of the hotel! As a Housekeeping Manager, you will lead your team to take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space. The Housekeeping Manager plays an important part in creating memorable experiences for our guests and colleagues. You will lead by example to uphold and adhere to departmental policies and procedures, safety and sanitation policies, and service standards to the expectation and satisfaction of our guests, external or internal. Assisting in the day-to-day operation with the Housekeeping Director to ensure that the facility is clean, reset and prepared for the activities for that business day.

Requirements

• Minimum of 2 years’ experience as Manager or related role in a high volume Housekeeping operation, preferably within luxury hotels
• Union Property experience, preferably
• Knowledge of the function and department processes
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• A demonstrated ability to delegate tasks to team members and facilitate their completion
• Efficient and effective operational skills
• Strong cross functional team player
• Responsive, with a sense of urgency
• Consistent follow through
• Possesses a focus on guest service

Responsibilities

• Overseeing day-to-day operations of the Housekeeping department to ensure that facility and guestrooms are clean and orderly.
• Ensure that staff is compliant with local and company policies, as it relates to safety, cleanliness and brand standards.
• Ensures that projects/department milestones/goals are met and within budget.
• Organizing workflow and ensuring that associates understand their duties or delegated tasks
• Visually observing associate productivity and providing constructive feedback and coaching when applicable
• Determines and communicates necessary projects for operation or cleanliness
• Assists in prioritizing the daily activities for the overnight team
• Check vacant, checked out and occupied guest rooms for cleanliness, working order, products accounted for and overall presentation as to standard.
• Check out of order and out of service daily, updating status, ensuring progression or work if any, releasing rooms for sell and communicating and changes
• Evaluating individual and team performance to identify training needs to meet operational, safety or sanitation requirements
• To follow up with housekeepers regarding guestroom cleanliness and presentation not meeting standards

Benefits

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees