Housekeeping Manager

Sonesta Hotels•Hilton Head Island, SC

21d

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary Sonesta Resort located in Hilton Head Island, SC is seeking a Housekeeping Manager. Job Overview: Assist in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Serve as executive housekeeper in his/her absence.

Requirements

Minimum: High School Diploma or equivalent plus two years housekeeping experience preferably in a hotel of similar size and complexity and including one or more years of supervisory experience. Some college preferred.
Must speak fluent English. Other languages preferred.
This job requires ability to perform the following: Frequently standing up or moving within and about the facility Carrying or lifting items weighing up to 50lbs and pushing and/or pulling approximately 200lbs Frequently handling objects and equipment to maintain the facility Frequently bending, stooping and kneeling
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties such as vendors, agencies, etc.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
May be required to work nights, weekends, and/or holidays.

Nice To Haves

Some college preferred.
Other languages preferred.

Responsibilities

Assist in managing the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage.
Monitor performance and recommend/initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
Respond to guest complaints, special request and ensure corrective action is taken to achieve complete guest satisfaction. May assist in coordinating the special needs and requests of VIP, repeat guests and members of frequency program(s).
Assist in controlling expenses and minimizing waste in all areas of housekeeping.
Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
Conduct pre-shift meeting and review all information pertinent to the day’s activities.
Assist in maintaining par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, guest Relations, maintenance, and Food and beverage.
Interact with outside contacts: Guests-to ensure their total satisfaction Vendors/Contractors-to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory agencies- regarding safety and compliance matters Other contacts as needed (Professional organizations, community groups, local media)
May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
May serve as “manager on duty” as required.
May assist with other duties as assigned.