Housekeeping Manager

Delmonte Hotel Group•Providence, RI

About The Position

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Housekeeping Operations Manager. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you! Job Responsibilities As a Housekeeping Operations Manager, you will directly supervise associates in the Housekeeping, Laundry and Food & Beverage Departments and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Requirements

1 to 3 years related experience in housekeeping
Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
Ability to manage / supervise a staff
Ability to work as part of a team and complete tasks individually
Ability to prioritize tasks in a fast-paced work environment
Solid organizational, time-management and prioritization skills
Exceptional customer service skills

Responsibilities

Assign associates their work assignments and inspect work for conformance to prescribed standards of cleanliness ensuring corrections are made.
Inspect rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
Ensure the efficient and safe operation of the Housekeeping, Laundry and Food & Beverage areas.
Ensure set up and tear down of meeting room is completed as needed.
Ensure effective departmental communication through logs, daily standup meetings and monthly department meetings.
Investigate complaints regarding housekeeping and Food & Beverage service and equipment, and take corrective action.
Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
Ensure Safety Data Sheets are on file and current for all chemicals used.
Ensure food quality and service standards are being maintained for Food & Beverage and meeting room functions.
Ensure food sanitation and proper food handling standards are being followed.
Manage the Lost and Found program.
Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, processing department payroll, forecasting room occupancy, monitoring service trends using Guest Satisfaction Survey results, and handling any accounting and purchasing functions.
Ensure the cleanliness of the Housekeeping, Laundry and Food & Beverage departments and surrounding areas.
Assist in checking all fixtures, equipment and room conditions (television, radio, lights, turbo chef, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report any deficiencies.