Housekeeping Manager

Viceroy Santa Monica•Santa Monica, CA

27d

About The Position

The Housekeeping Manager supports the Director of Housekeeping in overseeing daily housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces meet Hyatt brand standards for cleanliness, safety, and service excellence. This role supervises staff, maintains quality control, and ensures an exceptional guest experience.

Requirements

High school diploma or equivalent (Hospitality degree preferred).
2–4 years of housekeeping experience;
Strong leadership and organizational skills.
Must be able to work independently and simultaneously manage multiple tasks
Knowledge of cleaning procedures, equipment, and chemicals.
Ability to work flexible schedules including evenings, weekends and holidays.
Proficiency in property management systems (e.g., Opera preferred).
Must be able to lift up to 50 lbs.
Must be able to bend, stoop, squat and stretch.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
Must be able to walk and stand for extended periods of time up to four (4) hours.
Strong Leadership & Team Collaboration
Attention to Detail
Time Management
Guest Service Excellence
Problem-Solving
Strong Communication Skills

Responsibilities

Assist in managing daily housekeeping operations for guest rooms, suites, public areas, and laundry.
Conduct daily inspections to ensure compliance with Hyatt cleanliness and brand standards.
Ensure employees are in compliance with appropriate regulations, practices and procedures.
Monitor room readiness and coordinate with Front Office for efficient room turnover.
Support scheduling to ensure adequate staffing levels based on occupancy forecasts.
Ensure proper use and maintenance of cleaning equipment and supplies.
Supervise room attendants, housepersons, and laundry attendants.
Train new hires on Hyatt service standards, safety procedures, and cleaning protocols.
Provide coaching and feedback
Foster a positive team environment aligned with Hyatt’s culture and values.
Assist in onboarding and retention of housekeeping staff.
Perform routine room inspections and public area audits.
Address guest complaints promptly and professionally and follow up to ensure guests satisfaction.
Ensure VIP rooms and special requests are handled accurately.
Maintain high standards of presentation and cleanliness.
Monitor inventory levels of linens, amenities, and cleaning supplies.
Participate in monthly inventory counts.
Ensure proper handling of lost & found procedures.
Ensure compliance with OSHA, local health regulations, and Hyatt safety policies.
Enforce chemical handling and workplace safety procedures.