Housekeeping Manager

Lodgco Hospitality•Grand Rapids, MI

12h•Onsite

About The Position

At Lodgco, hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. They believe in investing in their team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success, committed to revenue growth and maximizing the value of the assets they manage while fostering a supportive environment for their employees. The Hampton Inn & Suites – Grand Rapids Downtown is seeking an experienced Housekeeping Manager to lead their housekeeping department and ensure the highest standards of cleanliness, efficiency, and guest satisfaction. This role is for a dedicated hospitality professional ready to manage a successful team, elevate room operations, and deliver exceptional service for every guest.

Requirements

Strong leadership abilities
Excellent communication both verbal and written
Flexibility with schedule and dependable
Self-motivated, well-organized, and detail-oriented
Strong guest-focus, time management and problem-solving skills
Computer software skills
2 or more years of hotel housekeeping experience, preferably in a supervisor role
Minimum of high school diploma or equivalent
Valid driver’s license and safe driving record
Satisfactory criminal background screening required
Professional references

Nice To Haves

Additional education

Responsibilities

Interview, hire, complete performance evaluations, resolve problems, administer discipline and/or termination when appropriate
Manages the housekeeping department including laundry to attract, retain and motivate staff
Ensure compliance with all OSHA standards
Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards
Manage finances of housekeeping and laundry operations including budget and inventory controls
Establish and maintain adequate supplies for efficient operations of department
Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials
Monitor house account and make staffing adjustments accordingly
Ensure compliance with accident/loss prevention programs
Respond to guest requests, concerns, and problems to ensure guest satisfaction
Plan and conduct staff meetings, attend various other related meetings