DE Housekeeping Manager

DOUBLE EAGLE RESORT INC•Cripple Creek, CO

About The Position

SUMMARY: Manage the performance of housekeeping staff to efficiently and properly maintain the casino hotel property. Ensure the appearance of the hotel reflects positively on the company. Establish and maintain housekeeping operations in compliance with safety and employment laws and the Colorado Gaming Act.

Requirements

2+ years of hospitality management or relevant experience (Assistant Executive Housekeeper, Resorts Housekeeping Manager, Assistant Housekeeping Manager, Housekeeping Manager, Hospitality, Hotel Operations, Assistant General Manager)
Customer Service: Service-oriented with a focus on exceeding expectation
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Team Player: Willingness to provide support where needed to achieve goals
Decision Making: Ability to quickly make sound decisions and judgments
Demonstrated experience supervising a housekeeping or general maintenance function, preferably within a hospitality environment.
Demonstrated experience performing within specific deadlines or under pressure.
Demonstrated experience problem solving, organizing and prioritizing work.
Availability to respond to property needs on a 24-hour basis.
High School Diploma or Equivalent.
Three or more years of recent and related housekeeping experience, including one year of supervisory experience.
Demonstrated effective and diplomatic oral and written communication skills using English.
Decisions are limited to within the scope of essential duties.
Demonstrated knowledge or various laws related to safety. Workers' compensation, employment, and the Colorado Limited Gaming Act.
Basic knowledge of computer programs.
Essential duties routinely involve performing physical exertion: frequent brisk walking, climbing stairs, stooping, bending, stretching, pushing and standing for an entire work shift with standard breaks.
Essential duties require lifting up to 40 pounds to stack, store, and move general office supplies and equipment.
Essential duties involve a standard or graveyard workweek with additional hours routinely required.
Essential duties involve working in all areas within the casino including kitchen, bar, restrooms, boiler rooms and restaurant that contains loud noise and other odors.
Essential duties also include working in a high-altitude climate.

Responsibilities

Plan the work for the Housekeeping Department and oversee the distribution of assignments.
Responsible for managing all Housekeeping Supervisors who will assist the Housekeeping Manager in assigning 20-40 subordinate employees to their regular duties, or any special assignments that need to be accomplished. Schedule employees according to the occupancy forecast. Maintain a time log record book of all employees within the department.
Assist with leading a goal-oriented housekeeping department to create a team environment that is effective, productive, and rewarding
Communicate with resort and company leadership to set expectations and achieve goals
Encourage and maintain proper communications between front desk staff and housekeeping staff to ensure guest needs are being met
Manage all housekeeping employees, work with the HR department regarding employee related issues, hiring, disciplinary actions, terminations and evaluations. Review reports made by the Housekeeping Supervisors regarding employee issues. Inform new employees of policies and regulations. Oversee the training and assign new employees to work with experienced help. Monitor the work of employees occasionally to ensure staff is properly trained in the use of all equipment and supplies. Conduct ongoing training in department policies and procedures. Maintain housekeeping operations in compliance with all company and departmental policies as well as federal and state labor and safety laws. Ensure that staff maintains exceptional appearance and properly wear all uniforms. Communicates and maintains performance standards for interaction with guests and manages staff to act effectively to anticipate or eliminate guest complaints. Maintain positive work relations and encourage communication and exchange of ideas.
Oversees clerical duties, signs off on invoices, supply requisitions and or purchase orders, responsible for inventory control. Assists with the preparation of departmental budgets. Keeps accurate operating expense records. Maintains a lost and found department and is responsible for turning all lost and found items over to the security department.
Has working knowledge on operating a two-way radio professionally when contacting team members. Enforce proper radio etiquette, keeping transmissions short, speaking clearly.
Within the realm of the responsibility of the job, maintain a clean and safe work environment. Perform duties in compliance with safety procedures, which include use of safety equipment. Incumbents are responsible for following safety procedures, identifying unsafe practices or conditions and informing their supervisor or the Safety Committee of unsafe conditions, as directed. Maintain all required Hazardous Products information sheets (MSDS). In the course of performing safety responsibilities and prior to taking action, exercise caution and evaluate circumstances for appropriate security or safety response. Ensure staff complies with all security policies and procedures. Monitor all property and ensure attractiveness and safety to guest and staff members.
Coordinates housekeeping operations with other departments and maintains positive inter-departmental relations. Cleans and inspects rooms in the event of a staffing shortage. Seeks guidance and assistance from other department heads as necessary. Communicates all room related problems to Maintenance Department. Communicates directly to Assistant GM on daily room status reports.
Attends all required department, Hotel and Casino meetings as directed.
Performs other duties, including special projects, as needed and directed.