Housekeeping Manager

AccorHotel•Miami, FL

About The Position

To assist and coordinate all functions of the housekeeping department. To maintain impeccable levels of cleanliness and upkeep. To ensure cost controls are in place, by maintaining par levels, purchase orders and inventories. Reports to: Executive Housekeeper

Responsibilities

Maintain standards of cleanliness and a consistent guest experience as documented by Guest Index, Trip Advisor, AAA, and ability to execute all Novotel Hotels facility standards and guidelines.
To effectively monitor the preventative maintenance program throughout the hotel.
To maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
Constantly monitor and control all labor cost for housekeeping department, achieving targeted payroll.
To maintain housekeeping turnover to an acceptable level.
To maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with engineering to ensure guest room and all public areas are at peak operative levels.
Close coordination and communication with other internal departments.
Monitor all guest requests to ensure they are met within the prescribed time limits.
Inspect and tour all public areas several times daily.
Inspect all VIP rooms daily.
Monitor guest’s complaints accordingly and take corrective action when necessary.
Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
Develop master cleaning schedules and administer accordingly.
Maintain accurate payroll information for the housekeeping department and control of it in accordance with plan.
Ensures hotel towels and linens are processed by outside vendor in a timely manner and maintains high quality processing, minimizing damage and/or losses