Housekeeping Manager

Homewood Suites • Phoenix, AZ

2d

About The Position

Join our team, a 2025 USA Today Top Workplace Winner! Now hiring a Housekeeping Manager at the Homewood Suites Happy Valley Phoenix North. Why You’ll Love Working with Us The Homewood Suites Happy Valley Phoenix North is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. How You’ll Make An Impact Our high-spirited Housekeeping Manager enjoys overseeing all housekeeping operations of the property in order to ensure that our guests receive clean and comfortable accommodations each and every stay. Leadership & Team Development Manage the housekeeping, laundry, and public area team, overseeing hiring, training, scheduling, and performance management Foster an inclusive and supportive work environment where team members feel valued and motivated to succeed Provide consistent training and coaching to ensure high performance and team growth Operational Excellence & Compliance Establish and maintain systems, checklists, and inspection programs to ensure cleanliness, efficiency, and consistency Perform hands-on housekeeping tasks when needed, supporting team efforts across all areas Ensure compliance with health, safety, sanitation, and key control procedures Guest Experience & Cost Management Deliver superior room and public area cleanliness that meets or exceeds brand and guest expectations. Monitor and control departmental costs, including labor, inventory, and linen management. What does success look like in this role? Two or more years of supervisory experience Housekeeping or related work experience Motivated to maintain excellent customer service reputation Strong oral communication and interpersonal skills Strong attention to detail and excellent organizational skills Ability to work effectively and efficiently in a fast-paced setting What Will You Get At NCG Hospitality? We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Homewood Suites Happy Valley Phoenix North. Career Development Personalized career pathing and skill development Leadership and mentorship programs Educational and certification reimbursement Team Member Perks Worldwide hotel discounts and free stays at NCG Hospitality managed hotels Catch of the Day – earn bonuses for going above and beyond to support team and guests Everyone Sells – earn cash for bringing in business to our properties Paid Volunteer hours – Earn money for community service Health & Wellness Benefits Medical, dental, and vision plans Paid sick time and Paid Time Off Virtual telehealth access and employee assistance resources Monthly health and fitness reimbursement programs Financial Support Same-day pay options Referral bonus – earn cash for bringing great team members 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2% Health Savings Account Ready To Grow With Us? Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. NCG Hospitality is an Equal Opportunity Employer

Requirements

• Two or more years of supervisory experience
• Housekeeping or related work experience
• Motivated to maintain excellent customer service reputation
• Strong oral communication and interpersonal skills
• Strong attention to detail and excellent organizational skills
• Ability to work effectively and efficiently in a fast-paced setting

Responsibilities

• Manage the housekeeping, laundry, and public area team, overseeing hiring, training, scheduling, and performance management
• Foster an inclusive and supportive work environment where team members feel valued and motivated to succeed
• Provide consistent training and coaching to ensure high performance and team growth
• Establish and maintain systems, checklists, and inspection programs to ensure cleanliness, efficiency, and consistency
• Perform hands-on housekeeping tasks when needed, supporting team efforts across all areas
• Ensure compliance with health, safety, sanitation, and key control procedures
• Deliver superior room and public area cleanliness that meets or exceeds brand and guest expectations.
• Monitor and control departmental costs, including labor, inventory, and linen management.

Benefits

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service
• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs
• Same-day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
• Health Savings Account
• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees