Housekeeping Manager

Blue Water Hospitality Group, LLC•Cave City, KY

16h

About The Position

The Housekeeping Manager serves as key support to the operations team, working closely with front desk/guest services and maintenance teams to ensure the property adheres to the highest standards of cleanliness in both cottages, bathhouses, and common areas. Directly leading a high-performing team of housekeepers, and laundry attendants with the support of inspectors and supervisors, this highly visible role ensures guest satisfaction is top-notch.

Requirements

Thorough knowledge of housekeeping procedures, cleaning materials, and equipment
Ability to supervise and work with employees
Ability and willingness to respond to emergencies
Tact and resourcefulness in dealing with the public
Strong communication skills
Effective Leadership Practices
High school diploma or GED equivalent
Two to five years of experience in housekeeping in the hospitality industry or a related role
3+ in a supervisory or leadership role

Responsibilities

People Leadership: Provide outstanding leadership to drive and motivate the team. This role includes recruitment, interviewing, performance management, reviews, coaching, training, and succession management.
Oversees all aspects of housekeeping and laundry operations
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
Investigate complaints regarding housekeeping service and equipment and take corrective action. Works cohesively with property leadership to ensure guest satisfaction levels exceed expectations and monitor trends for continuous improvements.
Oversees administrative support and processes for team efficiency, including room management, inventory management, and procurement/vendor management.
Conducts regular walk-throughs, inspections, and quality checks to drive adherence to standards
Provides effective communication to teams and support functions to ensure operational effectiveness, priorities, and proactive measures
Works cohesively with the Chief Engineer (maintenance and related areas) for special projects, capital improvements, property safety, preventative maintenance procedures, and other quality and safety standards. Acts as liaison for property safety programs, ensuring compliance with the hotel’s safety and security programs related to HazMat, MSDS, OSHA, and other related programs.
Examines building to determine the need for repairs or replacement of furniture or equipment and makes recommendations to management
Issues supplies and equipment to workers
Ensure the property is always clean, orderly, well-manicured, and guest ready.
Performs other duties as assigned
Provides regular and reliable attendance