HOUSEKEEPING MANAGER

DIMENSION MASTER • Cypress, CA

1d

About The Position

To supervise work activities of cleaning personnel ensuring clean, orderly attractive rooms in hotel.

Requirements

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form.
• Deal with problems involving several concrete variables in or from standardized situations.
• Read and understand instructions, safety rules, etc.
• Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech.
• Speak with correct English and well-modulated voice.
• Determine time, place, and sequence of operations or action to be taken on.
• Determine or interpret work procedures for workers, assigning specific duties, maintaining harmonious relations and promoting efficiency.
• Interview, select and train associates.
• Set and adjust associates’ rates of pay and hours of work.
• Direct the work of associates.
• Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status.
• Handle associate complaints.
• Discipline associates.
• Plan the work.
• Determine the techniques to be used.
• Apportion the work among associates.
• Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold.
• Control the flow and distribution of materials or merchandise and supplies.
• Provide for the safety and security of the employees or the property.
• Plan and control the budget.
• Monitor or implement legal compliance measures.
• Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
• Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight.
• Identify and distinguish colors.
• Stand for long periods of time.
• Frequent sitting with some walking and standing.
• Walk extended distances.
• Frequently lift/carry 6-25 lbs.
• Reach hands and arms in any direction.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Able to work irregular hours.
• Outdoor weather conditions.
• With fumes or airborne particles.
• Near toxic or caustic chemicals.
• HS Diploma or equivalent.
• 2 years housekeeping experience in a commercial environment in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping Departent; OR, equivalent level of education and experience.

Responsibilities

• Obtains list of vacant rooms to be cleaned immediately and list of prospective checkouts or discharges in order to prepare work assignments.
• Advises manager, front office and admitting personnel of rooms ready for occupancy.
• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Inventories cleaning supplies & linen stock to ensure adequate supplies.
• Issues supplies & equipment to workers.
• Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
• Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
• Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Screens job applicants, hires new employees, and recommends promotions, transfers, or dismissals.
• Conducts orientation training of new employees and in-service training of other employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
• Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
• Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.
• May prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
• Assists in controlling expenses by the housekeeping department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED