Housekeeping Manager

Peregrine Hospitality•Norfolk, VA

39d•$48,150 - $50,000

About The Position

As a Housekeeping Manager you will be dedicated to producing a high quality Housekeeping product in order to have a seamless guest experience. Overseeing the daily Housekeeping and Laundry Operations, ensures the cleaning standards are met to the highest quality.

Requirements

Strong leadership skills and the ability to apply them in a dynamic environment.
Participate in establishing goals and objectives for department.
Must have strategic planning skills; ability to translate financial concepts into actionable business strategies and tactics.
Must be able to define problems, collect data, establish facts, and draw valid conclusions.
Understand and align with the mission, vision, and goals of the hotel.
Prioritize tasks, work efficiently with limited supervision, and manage multiple tasks with attention to detail, speed, and accuracy.
Communicate effectively in the primary workplace language, demonstrating excellent communication, follow-up, and organizational skills.
Work well under pressure and in challenging conditions, using good judgment to resolve problems, follow directions, and collaborate effectively as part of a team.
High School diploma or GED equivalence required
Similar experience in a leadership role; preferred hotel experience
Will be required to work flexible scheduled shifts based on business needs
Must be able to lift and/or carry up to 40 pounds frequently to assist guests
Ability to stand and walk for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to bend and twist, push, and pull, stoop, and kneel
Ascend and descend a ladder

Responsibilities

Oversee all aspects of housekeeping operations, ensuring guest rooms, hallways, and public spaces meet or exceed Brand service standards.
Train and develop housekeeping and laundry associates on cleanliness standards, technical skills, SOPs, and safety protocols.
Inspect assigned guest rooms and public areas daily to maintain standards of cleanliness and presentation.
Manage departmental budgets and expenses including labor, supplies, equipment, and inventory controls
Monitor and control costs related to labor, supplies, and equipment within the housekeeping department.
Recruit, select, and retain a best-in-class housekeeping team, carrying out supervisory responsibilities in accordance with hotel policies.
Conduct employee performance reviews, provide feedback, and facilitate ongoing training and development.
Ensure associates have the necessary supplies, equipment, tools, and uniforms to effectively perform their job duties.
Collaborate closely with all hotel departments to ensure seamless communication and efficient operations throughout the resort.
Assist in staff meetings, oversee the execution of assigned projects, and complete other tasks as directed by hotel management
Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.
Perform all additional duties as assigned by management.