Housekeeping Manager

AccorHotel•San Francisco, CA

30d

About The Position

Housekeeping Manager The Housekeeping Manager is responsible for maintaining pristine residences and common spaces for owners, guests and colleagues at Fairmont Heritage Place, Ghirardelli Square. Providing engaging, sincere, and personalized services is one of the ways our team is Making Special Happen for our Owners and Guests. As Housekeeping Manager, you will work in conjunction with the Director of Residences and the Housekeeping team to turn moments into special memories. Position scope Reporting to the Director of Residences, responsibilities and essential job functions include but are not limited to the following:

Requirements

2 years of experience successfully leading a team in a hospitality setting required
Computer literacy in Microsoft office required
Excellent written and oral communication skills required
Highly responsible and reliable
Strong interpersonal and problem-solving abilities
Ability to work well under pressure
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on owner and guest needs, remaining calm and courteous at all times
Constant standing and walking throughout shift
Frequent verbal communication that requires speaking, hearing
Frequent written communication that requires typing, reading, writing
Occasional kneeling, pushing, pulling, lifting 50 lbs. and more
You must provide proof that you are legally entitled to work in the United States.
Employment is conditional upon your ability to produce acceptable documentation establishing that you are legally entitled to work in the United States within three days of your date of hire.

Nice To Haves

Experience in residential management and housekeeping preferred
University/ College degree in a related discipline preferred

Responsibilities

Consistently offer professional, friendly, and engaging service
Lead and manage the day-to-day operation of the Housekeeping Department to ensure Brand and Luxury Service Standards are followed
Actively engaging on the floor, closely supervising operations
Maintaining all residences and public areas, plus Heart of the House ensuring that the highest standards of cleanliness are met
Assist in recruitment, training and learning & development of our housekeeping team.
Ensure tools and equipment are in good working order
Regularly conduct linen and supply inventory checks to assist with managing proper controls with purchasing and acquisitions in department
Ensure and assist with the consistent delivery of performance appraisals, recognition, incentive programs and monthly department meetings.
Create and distribute schedules on a weekly basis, while complying with the CBA
Track attendance and manage timekeeping daily
Oversee payroll management and ensure timelines are followed for payroll processing
Conduct all union-related biddings throughout calendar year as required by CBA
Ownership of regular inspections and Standards Audits of storage areas, guestrooms and public spaces.
Manage Deep Cleaning/Preventative Maintenance Program
Manage Lost & Found Program
Oversee team shift checklists to ensure task completion
Ensure compliance with all SOPs
Follow all safety policies and maintain accurate SDS binders
Follow departmental policies and procedures
Other duties as assigned