Housekeeping Manager

Wentworth By the Sea•Portsmouth, NH

16h•$45,000 - $58,000

About The Position

Housekeeping Manager Wentworth by the Sea – New Castle, NH Full-Time | Management About Us Wentworth by the Sea, a Coastal New Hampshire luxury hotel and spa and part of the Opal Collection, is seeking a dynamic, hands-on Housekeeping Manager to join our leadership team. This role is integral to maintaining the highest standards of cleanliness, safety, and guest satisfaction throughout the property. The Housekeeping Manager supports the Executive Housekeeper and oversees the day-to-day operations of the housekeeping department, including guest rooms, public areas, laundry operations, and team leadership. --- Position Summary The Housekeeping Manager is responsible for assisting in the leadership and management of the housekeeping department to ensure exceptional cleanliness standards, operational efficiency, and an outstanding guest experience. This role requires strong leadership, attention to detail, and the ability to motivate and develop a diverse team.

Requirements

Minimum 2 years of supervisory experience in housekeeping within a hotel or resort setting (3+ years preferred)
Minimum 3–5 years of housekeeping experience
Financial and payroll management experience required
Strong leadership, coaching, and conflict-resolution skills
Excellent written and verbal communication skills
Strong organizational and multi-tasking abilities
Proficient with computer systems; Opera PMS and HotSOS experience preferred
Knowledge of cleaning techniques, equipment, and Material Safety Data Sheets (MSDS)
High School Diploma or equivalent preferred
Ability to stand and walk for extended periods
Frequent bending, kneeling, reaching, climbing stairs
Ability to lift and carry up to 50 lbs
Visual acuity sufficient to inspect cleanliness and safety standards
Must be flexible, including mornings, evenings, weekends, and holidays

Nice To Haves

Bilingual (Spanish) a plus

Responsibilities

Assist in recruiting, hiring, onboarding, and training housekeeping associates
Supervise and motivate a team of room attendants, housepersons, and laundry staff
Provide ongoing coaching, performance management, and development
Conduct daily stand-up meetings and communicate operational priorities
Foster a positive, respectful, and accountable work environment
Ensure proper staffing levels to meet occupancy and business demands
Maintain key control and oversee Lost & Found procedures
Oversee daily housekeeping and laundry operations
Inspect guest rooms, suites, public areas, and grounds to ensure brand standards are met or exceeded
Identify and report maintenance concerns and follow through to resolution
Assist in preparing schedules and managing payroll in accordance with labor standards
Monitor productivity and department expenses
Maintain inventory of housekeeping supplies, linens, and uniforms; place orders as needed
Ensure compliance with safety regulations
Assist in budget management and achieving departmental financial goals
Utilize systems such as Info/HMS and HotSOS (preferred)
Respond promptly and professionally to guest requests and concerns
Monitor guest satisfaction scores and implement improvement strategies
Lead by example in delivering exceptional hospitality