Housekeeping Manager (Head of Housekeeping)

Hilton Grand Vacations•Winter Garden, FL

39d

About The Position

We are currently looking for a Housekeeping Manager who is passionate about building lasting vacation memories for owners/guest visiting our resort properties! We have open opportunities to provide you with an outstanding future as a part of our team. As a Housekeeping Manager you would be responsible for executing your position's responsibilities in alignment with our service culture and driving company success through performing the following tasks to the highest standards: Routinely inspects units to ensure they are in compliance with the standards of cleanliness set by the department. Ensures equipment, supplies, and storage are accurately locked and secured. Orients and trains employees on departmental and position procedures and functions, ensuring employees are consistently meeting efficiency and safety standards. Assists in the maintenance of a continuous and forward-thinking cleaning plan, ensuring all areas of the property are cleaned. This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc. Assist with hiring, supervising, adapting and training of all staff under the direction of the Housekeeping Department and assist with administrative tasks associated with maintaining accurate documentation, such as payroll timekeeping records, staff schedules, vacation hours, etc. Ensures that all laundry operations are within efficiency standards; ensures all in-house staff or outside contractors are performing according to HGVC standards. Investigates accidents and initiates accident reports. Recommends corrective action as the need arises. Advises management of any unresolved problems or concerns. Ensures departmental employees wear accurate designated uniforms at all times. Maintain and promote continuous communication and hospitality service among all members of the department, resort, and region. In conjunction with the Assistant General Manager, supervises guest service ratings and directs efforts to maintain accurate standards

Requirements

High School/GED
3-5 years of related experience.
2+ years of Supervisory experience.

Nice To Haves

BA/BS/Bachelor's Degree
5-7 years related experience
4+ years supervisory experience

Responsibilities

Routinely inspects units to ensure they are in compliance with the standards of cleanliness set by the department.
Ensures equipment, supplies, and storage are accurately locked and secured.
Orients and trains employees on departmental and position procedures and functions, ensuring employees are consistently meeting efficiency and safety standards.
Assists in the maintenance of a continuous and forward-thinking cleaning plan, ensuring all areas of the property are cleaned.
Assist with hiring, supervising, adapting and training of all staff under the direction of the Housekeeping Department and assist with administrative tasks associated with maintaining accurate documentation, such as payroll timekeeping records, staff schedules, vacation hours, etc.
Ensures that all laundry operations are within efficiency standards; ensures all in-house staff or outside contractors are performing according to HGVC standards.
Investigates accidents and initiates accident reports.
Recommends corrective action as the need arises.
Advises management of any unresolved problems or concerns.
Ensures departmental employees wear accurate designated uniforms at all times.
Maintain and promote continuous communication and hospitality service among all members of the department, resort, and region.
In conjunction with the Assistant General Manager, supervises guest service ratings and directs efforts to maintain accurate standards