Housekeeping Manager

Peregrine Hospitality•Belvedere Tiburon, CA

16h•$71,000 - $73,000

About The Position

The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Requirements

At least 2 years of progressive experience in a resort or a related field
Supervisory experience required.

Nice To Haves

Proficiency in Microsoft Office applications is preferred.

Responsibilities

Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
Must participate in all resort required meetings and trainings.
Focuses on guest service scores and ensures the feedback is addressed in a timely manner.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
Maintain a regularly scheduled cleaning program (i.e., floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
Lead in maintaining and controlling all housekeeping equipment.
Promote teamwork and quality service through daily communication and coordination
Inspect rooms daily and ensure that some rooms are inspected by supervisors on a daily basis.
Partner with hotel management in inspecting all VIP rooms prior to arrival.
Ensure that public areas, guest rooms and back-of-house areas are cleaned to Resorts standards.
Lead in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
Monitor work orders and submit to Engineering according to resort procedures.
Follow up on work orders to ensure completion.
Conduct pre-shift meetings for room attendants and housepersons daily.
Balance and clear room status nightly; compare the p.m. housekeeping report with the HMS room status report and resolve any discrepancies.
Partner in reviewing Housekeeping team worked hours for payroll compilation and submit to Accounting on a timely basis.
Partner in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
Maintain and monitor "Lost and Found" procedures and policies according to Resorts standards.
Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
Monitor all V.I.P.'s, special guests and requests.
Maintain compliance with Resort policies, standards and regulations to ensure safe and efficient operation of the resort.
Abide by all resort policies and safety rules.
Perform other duties as requested by management.