Housekeeping Manager - Bilingual

QUAIL RUN ASSOC INC • Santa Fe, NM

34d • $60,000

About The Position

Manage and supervise all housekeeping services and staff, ensuring the highest standards are met or exceeded with Association guidelines.

Requirements

• High school diploma or equivalent
• 5-7 years of experience in supervision in residential or hospitality housekeeping
• Bilingual in English and Spanish
• Knowledge of general office procedures and computer literate in Window environment and computer scheduling programs

Responsibilities

• Overall supervision of housekeeping staff
• Accountable for departmental staffing, hiring, and releasing employees as required using established procedures
• Conduct timely staff performance appraisals and assist employees in development of departmental goals, recommends salary/ position changes
• Responsible for training of new employees and concurrent training of existing staff to improve skill levels
• Performs housekeeping services as required
• Develop, review, and assign daily work schedules for staff
• Formulate and designate cleaning assignments, regular and special, with detailed checklist for employees to follow
• Performs quality control checks of employee work assignments to ensure standards are being met within established time guidelines
• Conduct a walk-through consultation for new and returning customers to properly schedule services
• Review and establish accurate customer billing reports for housekeeping services
• Directly responsible for annual budget preparation and profit/loss of approved budget
• Maintains inventory of products and equipment, prepares purchase order for supervisor approval, places order for items on a timely manner
• Responsible for expanding client base by promoting housekeeping services to new homeowners and tenants
• Create and recommend new programs for promoting new accounts
• Develop and maintain client profile list for each property and determine appropriate rate for services
• Monitor customer satisfaction through on-going and frequent visits/ client contact
• Keeps the Facilities Director abreast of all pertinent client, departmental, and personal issues. Notifies the Facilities Director of any potential problem areas and recommends course of action
• Support all Quail Run Company Policies and Procedures. Ensure that all legal requirements are consistently adhered to

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED