Housekeeping Manager- Embassy Suites Sunset Walk

NDM Hospitality Services•Kissimmee, FL

23d

About The Position

NDM Hospitality is looking for a Housekeeping Manager. Company Overview NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort. Our Benefits: Health, Dental, Vision, Life Insurance Discounted Hotel rooms Discount in F&B outlets Development opportunities And many more!

Responsibilities

Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
Prepares daily work schedule to meet occupancy demands, and Home turn
Analyzes daily Home turn and makes staff or procedural adjustments as necessary
Manages Housekeeping Rooms personnel
Assumes duties of Director of Housekeeping in Director's absence
Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
Ensures rooms are punched promptly and provides any other assistance as needed in Guest Homes
Communicates and coordinates with Guest Service operation
Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
Responsible for overseeing the activities of Housekeeping front line Staff
Greets and interacts with guests in an outstandingly friendly and professional manner
Works closely with Guest Services Manager to resolve all discrepancies before the end of each day
Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
Maintains close contact and ensures good communication with staff members
Ensures that responsive and efficient services are provided to satisfy guest requests
Investigates guest complaints and takes corrective measures
Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
Interviews and makes recommendations regarding hiring of personnel
Interviews and selects Housekeeping line level personnel
Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
Responsible for projects assigned to second and third shift employees, as applicable
Coordinates departmental activities to coincide with other resort department requirements in order to maintain the overall cleanliness of the Homes, public areas, and other assigned areas of responsibility
Coordinates monthly accounting for all supplies requisitioned from other departments
Attends staff meetings, Pre-Cons, Managers Meetings and other special meetings as required
Sets agendas for Housekeeping meetings and runs meetings regularly
Evaluates housekeeping department employee performance
Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
Ensures that lost and found items are logged and locked for safe keeping
Keeps Director informed of all matters significantly affecting the department
Periodically inventories supply and equipment
Performs numerous responsibilities to meet time-sensitive deadlines
Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
Prepares department purchase requisitions
Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
Communicates linen needs, monitors and reports consumption and preservation programs
Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
Establishes work routines and schedules which address the needs of the resort and are flexible enough to respond to emergency situations and fluctuations in occupancy
Attends required resort meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
Creates an environment which fosters excellent staff morale and staff retention is a priority
Interacts with guests to solve problems and ensure satisfaction
Responsible for implementing control systems for keys, pagers, radios, etc.
Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
Ensures that Housekeeping office and storeroom are kept neat and organized
Responsible for the submission of all performance appraisals for assigned employees