Housekeeping Manager- Embassy Suites Sunset Walk

NDM Hospitality ServicesKissimmee, FL
23d

About The Position

NDM Hospitality is looking for a Housekeeping Manager. Company Overview NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort. Our Benefits: Health, Dental, Vision, Life Insurance Discounted Hotel rooms Discount in F&B outlets Development opportunities And many more!

Responsibilities

  • Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
  • Prepares daily work schedule to meet occupancy demands, and Home turn
  • Analyzes daily Home turn and makes staff or procedural adjustments as necessary
  • Manages Housekeeping Rooms personnel
  • Assumes duties of Director of Housekeeping in Director's absence
  • Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
  • Ensures rooms are punched promptly and provides any other assistance as needed in Guest Homes
  • Communicates and coordinates with Guest Service operation
  • Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
  • Responsible for overseeing the activities of Housekeeping front line Staff
  • Greets and interacts with guests in an outstandingly friendly and professional manner
  • Works closely with Guest Services Manager to resolve all discrepancies before the end of each day
  • Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
  • Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
  • Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
  • Maintains close contact and ensures good communication with staff members
  • Ensures that responsive and efficient services are provided to satisfy guest requests
  • Investigates guest complaints and takes corrective measures
  • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
  • Interviews and makes recommendations regarding hiring of personnel
  • Interviews and selects Housekeeping line level personnel
  • Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
  • Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
  • Responsible for projects assigned to second and third shift employees, as applicable
  • Coordinates departmental activities to coincide with other resort department requirements in order to maintain the overall cleanliness of the Homes, public areas, and other assigned areas of responsibility
  • Coordinates monthly accounting for all supplies requisitioned from other departments
  • Attends staff meetings, Pre-Cons, Managers Meetings and other special meetings as required
  • Sets agendas for Housekeeping meetings and runs meetings regularly
  • Evaluates housekeeping department employee performance
  • Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
  • Ensures that lost and found items are logged and locked for safe keeping
  • Keeps Director informed of all matters significantly affecting the department
  • Periodically inventories supply and equipment
  • Performs numerous responsibilities to meet time-sensitive deadlines
  • Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
  • Prepares department purchase requisitions
  • Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
  • Communicates linen needs, monitors and reports consumption and preservation programs
  • Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
  • Establishes work routines and schedules which address the needs of the resort and are flexible enough to respond to emergency situations and fluctuations in occupancy
  • Attends required resort meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
  • Creates an environment which fosters excellent staff morale and staff retention is a priority
  • Interacts with guests to solve problems and ensure satisfaction
  • Responsible for implementing control systems for keys, pagers, radios, etc.
  • Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
  • Ensures that Housekeeping office and storeroom are kept neat and organized
  • Responsible for the submission of all performance appraisals for assigned employees

Benefits

  • Health
  • Dental
  • Vision
  • Life Insurance
  • Discounted Hotel rooms
  • Discount in F&B outlets
  • Development opportunities
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