Housekeeping Manager

Study Hotels • Chicago, IL

15d

About The Position

Housekeeping Manager The Study at University of Chicago is currently seeking a highly organized and meticulous Housekeeping Manager to manage and mentor our Housekeeping team members. This position is responsible for the day-to-day operations of our room, laundry, and public areas operations. In partnership with the Director, Rooms, ensure that we deliver a comfortable and clean guest experience and align with Study brand standards. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Requirements

• Education: A Bachelor's degree in Business Administration, Hotel Management, or related field is preferred.
• Experience: 2+ years in a similar role within a lifestyle brand hotel operation, with a proven advancement record, and currently employed in a management position.
• Effective leadership skills to engage, motivate and develop staff.
• Must be able to delegate, set priorities, utilize a team to execute short and long-term plans, and establish accountability in a team setting.
• Flexibility to work any shift, including evenings, weekends, and holidays, as dictated by business needs.
• Skilled in the use of advanced, moderately complex, Property Management (HMS) and Time & Attendance Systems.
• Strong proficiency with Microsoft Excel, Word, and Outlook.
• Excellent verbal and written interpersonal communication skills.
• Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments, external vendors, and guests.
• Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

Responsibilities

• Lead, direct and administer all housekeeping operations including, but not limited to, systems use and management, budgeting, inventory control, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, back of house spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards.
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and performance evaluations.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
• Develop, implement and maintain an ongoing general cleaning program.
• Knowledge and ability to schedule all Housekeeping Department team members.
• Weekly payroll administration.
• Develop implement and maintain effective guest relation programs.
• Develop and maintain all vendor relations.
• Participate in Manager on Duty Program
• Manage to control payroll and expenses in Housekeeping to maximize profit.
• Perform quality audits and take corrective actions when necessary.
• Work within annual, monthly and forecasted budgets for housekeeping.
• Complete and present all annual performance reviews to team members.
• Be an integral part of Housekeeping operations, including managing Room Attendant's boards, inspecting all public areas, managing the in-house laundry team, maintaining proper inventory levels, and responding to guest inquiries.
• Inspect daily all areas of responsibility, maintaining the highest quality of standards. This includes public areas, guest rooms, F&B outlets, storage areas, uniforms, and linen areas.
• Manage, mentor, and engage all Housekeeping team members, set clear expectations, and establish accountability in a team setting.
• Create and support a positive working environment that promotes curiosity, teamwork and fosters growth.
• Utilize industry best practices to maintain maintaining highest quality standards in training, performance, and procedures.
• Provide the highest and most efficient level of hospitality service expected by our guests.
• Train and develop staff to be personable and professional in all settings and provide a thoughtful guest experience.
• Work closely with Human Resources to recruit, interview, and onboard new team members
• Create and review the department schedules, ensure the property is staffed sufficiently to handle anticipated business, and assist where needed.
• Work with all departments to meet their needs as it relates to Housekeeping.
• Field guest concerns, listen, and extend assistance to resolve matters and deliver a thoughtful and enjoyable guest experience.
• Resolve complaints in person, by phone, or through written message.
• Develop relationships with return guests, group contacts, and other guests to provide personalized service.

Benefits

• Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager