Housekeeping Manager

AccorHotel•New York, NY

2d•$77,000 - $79,000•Onsite

About The Position

Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner. The Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness.

Requirements

Knowledge of hotel PMS System, Microsoft Office computer applications, office equipment
Ability to perform assigned duties with attention to detail, speed and accuracy
Excellent written and oral communication skills
Must possess outstanding guest service skills
Must be guest-oriented, enthusiastic with a vibrant personality
Must have “hands on” approach
Must maintain composure at all times and work objectivity in stressful, high-pressure situations
Ability to approach all encounters with guests and employees in a professional manner
Ability to answer all general inquiries in the Hotel and F & B outlet
Must be a good listener and be able to follow instructions
Must be able to utilize all available resources to meet guest needs
Must be a good team player
Excellent English, verbal and written communication skills
Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment
Frequently standing and walking around the property
Carrying or lifting items up to 50 lbs
Pushing or pulling items weighing app. 200 lbs
Frequently bending, kneeling, stretching and/ or reaching
Able to perform tasks higher than floor level

Nice To Haves

Degree in Hospitality Management a plus
Prior experience in Union Environment highly preferred

Responsibilities

Begin Day by inspecting all showrooms, out of order and vacant clean room
Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis
Obtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignments
Inspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanliness
Inspects and update all vacant clean inspected rooms in the computer as soon as they become available
Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily
Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed
Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed
Check all due out rooms 3 times per day, at: 12, 2 and 4pm – All check outs must be cleared by 6pm
Upon guest departure re-check room for any forgotten item
Maintain database of guest preferences
Report all room discrepancies with front desk daily before the end of shift.
Report Engineering deficiencies daily to Housekeeping Office Coordinator
Encounters all guests and employees in a professional, service-oriented manner
Report and handle all guest requests, complaints and service related issues
Make recommendations to improve service and ensure more efficient operation
Implement cyclical cleaning programs and assign to Housemen i.e. General Cleaning, Window cleaning; high dusting
Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
Maintaining a good professional relationship with all contacts both inside and outside of the hotel
Establish and maintain effective communication process with the entire hotel departments
Inform Housekeeping Management of any absence from duty, reasons and or request additional days off
Assist with disciplinary action when necessary
Assist with interviews and new hiring process
Maintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standards
Comply with all hotel and departmental standards, policies and procedures
Perform other related duties as requested by supervisor
Adhere to Fairmont Grooming Standards at all times
Comply with all hotel and departmental standards, policies and procedures
Observe health and safety guidelines at all times
Wear safety equipment and/or protection if required