Housekeeping Manager

Trailborn Hotel Management LLC•Wrightsville Beach, NC

3d•$45,000 - $50,000

About The Position

As the Housekeeping Manager, you will oversee the daily operations of the housekeeping department to ensure exceptional cleanliness standards, operational efficiency, and an outstanding guest experience. This role is responsible for supervising housekeeping staff, maintaining quality standards across guest rooms and public spaces, and ensuring the department operates efficiently while supporting Trailborn’s brand standards. The Housekeeping Manager leads room attendants and housekeeping associates, coordinates daily room assignments, and works closely with Front Office, Engineering, and Operations teams to ensure rooms are guest-ready and the property consistently reflects Trailborn’s commitment to excellence. The ideal candidate is a hands-on leader with strong hospitality experience, excellent attention to detail, and a passion for coaching teams and delivering exceptional guest experiences.

Requirements

Minimum 2 years of housekeeping leadership experience in hospitality (Supervisor or Manager level).
Experience overseeing housekeeping operations in a hotel, resort, or similar environment.
Strong attention to detail and commitment to cleanliness standards.
Ability to lead, motivate, and develop team members.
Basic knowledge of housekeeping inventory management and supply controls.
Familiarity with property management systems (PMS) preferred.
Strong leadership and team supervision
Attention to detail and quality control
Organization and time management
Communication and interpersonal skills
Problem-solving and decision-making
Guest service and service recovery
Ability to work in a fast-paced hospitality environment
Ability to stand and walk for extended periods.
Ability to inspect rooms and public spaces thoroughly.
Occasionally lift up to 25 lbs.
Ability to navigate multiple floors and outdoor spaces as required by the property.

Nice To Haves

Resort or lifestyle hospitality experience preferred.
Bilingual (Spanish/English) preferred.
Experience managing schedules and staffing levels based on occupancy.

Responsibilities

Supervise daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.
Lead and support housekeeping associates through training, coaching, and performance management.
Assign daily room boards and ensure rooms are cleaned and inspected according to company standards.
Conduct room inspections to maintain quality, cleanliness, and presentation standards.
Coordinate with the Front Office team to ensure timely room readiness and guest satisfaction.
Partner with Engineering to report and follow up on maintenance issues and room repairs.
Assist with hiring, onboarding, and training new housekeeping associates.
Maintain inventory of cleaning supplies, linens, and equipment while supporting cost control initiatives.
Ensure compliance with all safety, sanitation, OSHA, and company policies.
Address guest concerns related to housekeeping promptly and professionally.
Monitor productivity and assist with labor scheduling based on occupancy levels.
Support departmental engagement initiatives and help foster a positive team culture.
Maintain housekeeping documentation, logs, and operational records.
Perform other duties as assigned.