Housekeeping Manager

Kimpton Hotels & Restaurants•New York, NY

25d

About The Position

Supervise and coordinate activities of room attendant/room cleaners engaged in cleaning and maintaining premises of hotel. You'll be responsible for maintaining phenomenal performance and productivity levels by setting quality standards following Kimpton values, and communicating with Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.

Requirements

1+ years management experience in hospitality industry.
Positivity, teamwork, and a passion for customer service!
Flexible schedule, able to work evenings, weekends and holidays.
Basic knowledge of MS Office.

Responsibilities

Ensure all meeting room public spaces are accurately set up according to the requests indicated on the meeting room/event function sheets.
Confirm all housekeeping staff members have arrived or find substitutes for absence employees.
Prepare and distribute room assignments and keys to housekeeping attendants.
Check floors periodically, update the current room status, and find opportunities for service improvements.
Answer the department telephone to respond quickly to requests from guests.
Check hotel's computer for information concerning room status and enter updated room status.
Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners.
Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
Submit requests for repair of cleaning equipment.
Assist the Director of Housekeeping in scheduling regular and irregular maintenance and cleanings of the hotel, including deep cleanings of room and all hotel and meeting space public areas