Housekeeping Manager - Encore Resort

NDM Hospitality Services

About The Position

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort. Our Benefits: Health, Dental, Vision, Free Life Insurance, 401k Plan Available, Discounted Hotel rooms, Discount in F&B outlets, Development opportunities, Employee appreciation events, Recognition and Rewards Program, And much more! Housekeeping manager is responsible for deliver impeccable housekeeping services and provide our guests with a safe and clean environment for an exceptional stay with us. Leading the housekeeping team, ensuring team members comply with high standards of cleanliness and sanitation protocol, and oversee the housekeeping department budget. Maintain high guest satisfaction scores.

Requirements

A High school diploma or GED is required
3+ years of supervisory experience in housekeeping management as an executive housekeeper, housekeeping director, or other similar position
At least 2+ years' experience in hospitality or guest services
Extensive knowledge of environmental services (EVS), including detailed cleaning processes and a wide range of cleaning supplies and equipment
Good customer service skills
Experience in recruiting and hiring
Experience in evaluating staff
Experience in leadership roles
Ability to plan and organize
Experience in managing budgets
Understanding of guest service principles and practices
Excellent multitasking skills
Proficiency in using MS Office
Strong problem-solving skills
Great interpersonal skills
Ability to work well in a team environment
Strong oral and written communication skills
Good time-management skills
Ability to work well under pressure

Responsibilities

Monitor all the daily operations of the housekeeping department, including the cleanliness of all cottages and public areas daily
Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and guest satisfaction
Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
Inspect VIP and owner's arrivals
Devising and setting up objectives to boost company productivity
Monitoring and tracking operating costs, budgets and resources
Creating reports, analyzing, interpreting and presenting
Monitoring guest satisfaction
Managing guest complaints and resolving their issues
Ensure all cleaning equipment is in proper working condition and decide for repairs as needed.