Rooms - Housekeeping Manager

OTH Hotels Resorts • Laurel, MD

3d

About The Position

At OTH Hotels Resorts, Housekeeping is more than cleanliness—it’s care, pride, and trust. As Housekeeping Manager, you are the steward of our guest rooms and public spaces, ensuring every detail reflects comfort, consistency, and heart. This role goes beyond inspections and schedules; it’s about leading with empathy, setting standards through action, and empowering your team to take ownership of the guest experience. You are not just managing rooms—you are shaping how guests feel when they arrive, rest, and return. Through our Unscripted Hospitality mindset, you create an environment where excellence feels natural, not forced.

Requirements

• A people-first leader who believes great results come from supported and respected teams.
• Detail-driven, organized, and proactive, with a strong eye for quality and consistency.
• Calm under pressure and adaptable in a fast-paced, ever-changing hotel environment.
• Experienced in housekeeping leadership; prior supervisory or management experience required.
• Comfortable managing labor, schedules, and operational metrics.
• Strong communicator who collaborates well across departments.
• Physically able to perform inspections and support the team as needed.
• Flexible availability, including weekends and holidays.

Responsibilities

• Lead, coach, and develop the housekeeping team to deliver consistently high standards of cleanliness and presentation across guest rooms and public areas.
• Oversee daily operations including room assignments, staffing levels, productivity, and quality inspections.
• Ensure rooms are guest-ready in alignment with brand standards, occupancy demands, and arrival patterns.
• Partner closely with Front Office and Engineering to ensure seamless communication regarding room status, maintenance issues, and guest requests.
• Monitor inventory levels, linen programs, amenities, and supplies to ensure efficiency and cost control.
• Train and reinforce safety, sanitation, and brand compliance standards, including OSHA and chemical handling protocols.
• Address guest concerns promptly and professionally, turning service recovery moments into loyalty-building experiences.
• Support budgeting, labor management, and productivity metrics while balancing quality and team well-being.
• Foster a culture of accountability, recognition, and respect within the housekeeping team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed