Housekeeping Manager

HEI Hotels and Resorts•Braintree, MA

23h•Onsite

About The Position

The Hyatt Place Boston / Braintree is designed for a comfortable, seamless travel experience, located in the heart of the South Shore, 15 miles from Downtown Boston with easy access to Cape Cod. It is central to attractions in Boston and Greater New England, steps from fine restaurants and South Shore Plaza, and near Gillette Stadium, New England Aquarium, and Fenway Park. The company celebrates associate success monthly with Town Hall meetings and incentives, offers career advancement opportunities, and provides World of Hyatt Associate Benefits including discounted room nights. They also offer flexible time off, 401(K) benefits, health plans, wellness packages, robust retirement plans, travel perks, and product/service discounts. HEI is dedicated to building a diverse and inclusive workplace and values U.S. military experience. The Housekeeping Manager is responsible for ensuring cleanliness standards of guestrooms, meeting areas, public areas, and back-of-the-house through optimal training, staffing, supervision, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Requirements

5+ years management experience, with at least 3 years in housekeeping management.
Experience managing in-house operated laundry operations.
Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.
Able to work with other department leaders.
Able to resolve guest, supervisor, and associate conflicts.
Able to manage multiple tasks at all times and have excellent organizational skills.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
Develop housekeeping and laundry budget.
Develop and implement controls for expense management.
Conduct periodic inventory of guest supplies, small equipment and linen as required.
Utilize labor management tools to schedule and control labor costs.
Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.
Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
Communicate both verbally and in writing to provide clear direction to staff.
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
Evaluate condition of furniture, fixtures, décor, etc.
Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
Ensure compliance of housekeeping and laundry standard operating procedures and policies.
Operate department pursuant to OSHA requirements and guidelines.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.