Housekeeping Manager

The Joseph, a Luxury Collection Hotel, Nashville • Nashville, TN

26d

About The Position

As Housekeeping Manager, you oversee the day-to-day operations of the housekeeping department—from guest rooms and public spaces to laundry and back-of-house—ensuring everything runs smoothly and meets luxury standards. You lead and support your team through daily check-ins, ongoing training, and by jumping in when needed. Your focus is on quality, cleanliness, and guest comfort, conducting regular inspections and addressing any issues with professionalism and speed. You manage inventory, reduce waste, and align staffing with occupancy levels to ensure efficiency without compromising standards. You work closely with other departments to fulfill guest requests quickly and seamlessly, and you keep detailed records and reports to track performance, expenses, and feedback. Whether it’s mentoring a new room attendant, resolving a guest concern, or improving a process, you lead with intention and pride—and you set the tone for every shift.

Requirements

• Detail-obsessed and people-driven
• At least three years of housekeeping management experience
• Knowledge of housekeeping operations, safety protocols, and hotel standards
• Ability to manage a labor forecast
• Degree in Hospitality or a related field
• Ability to obtain required local certifications

Responsibilities

• Oversee day-to-day operations of the housekeeping department
• Lead and support the team through daily check-ins and ongoing training
• Conduct regular inspections and address issues with professionalism and speed
• Manage inventory, reduce waste, and align staffing with occupancy levels
• Work closely with other departments to fulfill guest requests
• Keep detailed records and reports to track performance, expenses, and feedback

Benefits

• Medical/Dental/Vision
• 401K
• Paid Time Off
• Free Meals during work
• Discounted room benefits
• Free Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Manager