Housekeeping Manager

Kingsmill Resort•Williamsburg, VA

28d

About The Position

Overview: Responsible for overseeing Housekeeping, Public Area, and Laundry operations. Creates schedules, training, and coaching employees on expected standards of service and conduct and ensuring that daily work assignments are completed to standard in the rooms division. Reports to the Vice President of Resort Operations.

Requirements

Strong hotel knowledge with the ability to train and lead others
Ability to work independently and make decisions
Must have professional presentation as a property leader
Must have excellent written and oral communication skills
Ability to lift, push, pull or carry up to 50 pounds, climb up and down stairs, stand, walk, stoop, kneel, crouch, reach for an 8 hour shift in order to perform the duties of the job
Ability to bend at waist and perform repetitive hand, wrist and foot action with good hand/eye/foot coordination required
Ability to read, write and communicate to others
Possess eye for detail and ability to be committed to quality
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through
Ability to work well with limited supervision
Ability to work days, nights, weekends, holidays
Must be at least 18 years of age with valid driver’s license
6+ months of housekeeping/supervisory experience

Nice To Haves

Familiarity with HotSOS and OPERA a plus
Degree in Hospitality Management preferred

Responsibilities

Creates employee schedules based on business needs ensure department labor budget is maintained
Reviews employee’s payroll records and ensure schedules are entered, posted and attendance records are monitored daily
Reviews Medallia weekly, ensure information is communicated and documentation is made
Generates and maintain weekly wage critiques
Reviews temporary employees’ hours and submits hours to agency for payment
Ensures guest rooms and public spaces are maintained at a 4 diamond, preferred level
Oversees laundry operation to ensure efficient and effective process
Ensures proper work assignments daily, monitor efficiency/completion of work and maintaining standards of quality
Monitors Supervisors, Inspectors, Public Space Attendants and Guest Room Attendants to ensure their duties are completed
Addresses and resolves employee issues or concerns
Approaches encounters with guests and employees in a professional, service-oriented manner
Handles guest complaints and reacts quickly, logging and notifying proper areas to service guests
Performs room inspections as well as public spaces daily
Interviews, hires, trains and develops new and current employees to ensure Kingsmill standards are being met
Ensures proper use of chemicals and cleaning supplies by monitoring usage, providing hazcom training for employees and ensuring proper labeling of hazardous supplies in accordance with resort hazard communication program
Ensures effective use of training and technical tools, i.e. HIGs, Opera, TCP Trakstar, HotSOS
Cleans rooms as needed
Assists with pre-shift meetings
Trains and coaches employees on expected standards of service and conduct
Maintains confidentiality
Performs other duties as assigned