Housekeeping Manager

SKYWALKER HOLDINGS LLC

About The Position

The Housekeeping Manager leads all housekeeping operations, ensuring exceptional cleanliness, organization, and aesthetic standards across guest suites and all public spaces. Working closely with the front of house team, this role upholds a culture of discreet and anticipatory service for all guests. The ideal candidate is a hands on leader who builds and mentors high performing teams, maintains rigorous quality standards, and embodies the sophistication and service excellence of the Skywalker brand.

Requirements

2+ years proven experience in Hospitality
Strong work ethic
Self-starting personality with an even disposition & decorum
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to "cross lanes" and support co- workers with their job duties and be a team player
Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time with or without reasonable accommodations
Lifting may include equipment or furniture weighing up to 50 lbs with or without reasonable accommodations
Ability to comprehend and follow instructions from supervisor
Must have the ability to communicate in English, bonus if able to speak Spanish
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Maintain professional appearance and manner at all times
Can communicate with guests

Responsibilities

Suite set up, furniture install, textiles, all pre arrival duties
Schedule, oversee and inspect deep cleaning
Manage room upkeep and preventative maintenance for all site inspections, internal and external
Procurement and management of all guest room amenities, housekeeping tools and equipment
Management of all housekeeping storage areas throughout property
Regular inspection of unoccupied suites, identifying and reporting maintenance needs
Oversees all public area, outdoors, back of house areas including offices, winery, spa, gym, treatment rooms, theaters, dining locations (indoors and outdoors)
Daily site check of all public and BOH areas
Assign work duties and inspect work for conformance to prescribed standards of cleanliness
Manages regular cleaning schedules, deep cleans and maintenance of both common and private spaces
Investigates complaints regarding housekeeping service and equipment, and takes corrective action
Coordinates work activities in support of the operations of all other departments
Quality check and update standards and procedures for work of housekeeping staff as needed
Conducts training to ensure policy compliance, work procedures, and to demonstrate use and maintenance of equipment
Make recommendations to improve service and ensure more efficiency whenever possible
Attend staff meetings to discuss events, successes and opportunities.
Issues supplies and equipment to workers
Performs cleaning duties in cases of emergency or staff shortage
Recruit & train new hires
Develop & implement guidelines & control procedures for purchasing and receiving areas
Conduct daily property inspections
Manage budgeting and finances, ensuring timely submittal and accuracy of housekeeping related invoices, keeping costs to a minimum.
Maintaining inventory of all furnishings and equipment as well as regular stock reviews to ensure adequate cleaning supplies
Continuous training of staff in cleaning and household standards through the property
Daily management of contractor staff including scheduling and onsite supervision
Hands on support with winery, valet, F&B, service, spa support, rooming, wine shipments, florals, meeting set up as needed (Guest Services)
Support Guest Inn and Operation as needed
Proactive and able to anticipate situations before they arise
Other duties as assigned