Housekeeping Manager

Trump International Beach Resort•North Miami Beach, FL

11d•Onsite

About The Position

Assists in supervising and managing of the housekeeping program to ensure clean, orderly, and attractive conditions of resort’s interior public areas, guest rooms, front and back of house employee areas, exterior pool and guest entertainment public areas, restaurants, bars and ballrooms, spa and fitness areas. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with Forbes Service Standards and hotel policies and procedures.

Requirements

Three to Five years progressive Housekeeping and Front Office management experience in a luxury 4-5 star rated hotel.
AA or Bachelor's degree (B.A.); or one to two years related experience and/or training; or equivalent combination of education and experience.
P&L understanding preferred
Ability to develop and maintain effective operating and control processes to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
Able to work well with a company that believes in strong guest satisfaction and equal emphasis on financial goals.
Effective management, leadership, organizational and communication skills
Ability to work flexible schedule to include evening, weekends, and holidays.
Must have skills in inventory control and labor cost control
Excellent verbal and good written skills required
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to write reports, business correspondence, and procedure manuals.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to learn SMS Property Management System and HotSOS.
Strong Microsoft Office skills, Power Point and Excel

Responsibilities

Work with Executive Housekeeping and Operations manager in supervising the housekeeping staff.
Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Ability to professionally grow into the Departmental Leader role of Executive Housekeeper or Rooms Division Managerial role.
Opening and closing of the house depending on operational needs.
Establish standards and procedures for work of housekeeping staff.
Schedule to ensure adequate service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy, and enthusiasm.
Assists employees in understanding guests’ ever-changing needs and expectations and exceeding them.
Responds timely to customer service department request.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Process all Purchase Order Request in Birchstreet for Approval prior to ordering
Receive Purchased Items Physically to verify amounts match to Purchase Orders
Once received physically, receive in Birchstreet and close Purchase Order with a Packing Slip or Invoice
Verify weekly that all Purchase Orders and Invoices are received prior to the end of the month
Upon receipt of invoices, match with PO and stamp received with GL Account # then submit to accounting department weekly or by the end of the month end closing.
Monitor and Process all Owner’s FFE Items Inventory and Purchases on a Monthly basis.
Inspect and evaluate physical condition of establishment
Submit to Engineering & Management work orders for painting, repairs, furnishings, relocation of equipment, and reallocation of space
Investigate new and improved cleaning instruments and methods
Assist in selection and purchase of new furnishings.
Assist the Executive Housekeeping in the development of the department’s annual budget.
Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
Enforce policies and procedures
Ensure that quality services are rendered in meeting guest needs and that guest relations are enhanced
Schedule staff according to labor standards and forecasted occupancy
Maintain room quality based on resort objectives
Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas
Compile and report accurate status of guest rooms to front office
Enforce standard procedures for the acceptance, security and return of guest lost and found items
Maintain productivity and labor cost goals
Notify supervisor of any suspicious people or problems such as missing room items, damage, pets, engineering problems, etc
Be properly attired in clean uniform, proper footwear and wear nametag at all times
Adhere to all housekeeping procedures and house rules
Conduct inventories of linen, supplies and equipment as needed
Establish and maintain cost control systems for staffing linen inventories, cleaning supplies, office supplies and guest supplies.
Ensure that staff is performing to hotel and Forbes Travel Guide Standards
Attend department meetings
Verifies that orientations for new team members are thorough and completed in a timely fashion.
Solicits employee feedback, utilizes an “open door” policy, and focuses on employee satisfaction results to identify and address employee problems or concerns.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Ability to professionally grow into the Departmental Leader role of Executive Housekeeper or Rooms Division Managerial role.