Housekeeping Manager

AccorHotel • Boston, MA

3d • $72,000 - $75,000

About The Position

The Housekeeping Manager will assist the Director of Housekeeping in maintaining hotel facilities in a clean, sanitary, and orderly condition keeping as a priority the safety and security of our guests and employees. Approach all encounters with guests and employees in a friendly, service-oriented manner. Supervise and direct all activities of lobby, housemen, and laundry colleagues assigned to their areas Assure that quality standards of cleanliness are met at all times in guest rooms and public areas Communicate repair work and unsafe conditions to the appropriate department Communicate areas in need of special cleaning as well as any missing items Communicate in room changes and any room status changes to the Front Desk Be familiar with all the rules, policies, and standard operating procedures for the Housekeeping department Assist with the training of all new hires and the retraining of senior colleagues Review and evaluate colleague performance records to comply with company standards in the department Plan and coordinate daily staffing levels and make any necessary changes Assist in maintaining colleagues daily work hours and records Plan, schedule and execute special projects such as general cleaning and carpet shampooing Ensure that par stocks (linens and amenity supplies) are maintained at specified levels, follow up on any waste detected, and take recurring corrections Assist with monthly inventory counts Assist with the preparation of the weekly payroll Assist with the preparation of the weekly schedule Inspection of all rooms to ensure Fairmont Standards are being followed Coaches, counsels, and delivers corrective action as required Perform all other duties as requested. Conduct a staff meeting with staff on a regular basis with minutes to Human Resources. Assist the Director of Housekeeping in developing agendas and conducting monthly department staff meetings. Other duties as required.

Requirements

• Long hours sometimes may be required.
• Medium work – Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of a particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must have knowledge of the entire Housekeeping operation including payroll, cost controls, scheduling, inventory control, ordering, colleague coaching & counseling and performance reviews.
• Ability to work well under pressure
• Willingness to work a flexible schedule
• Excellent oral and written communication skills
• 2-3 years of Housekeeping Supervisory experience required

Nice To Haves

• Multilingual ability an asset – preferably English/Spanish
• Proficiency with Opera and Microsoft Office products is preferred

Responsibilities

• Assist the Director of Housekeeping in maintaining hotel facilities in a clean, sanitary, and orderly condition keeping as a priority the safety and security of our guests and employees.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Supervise and direct all activities of lobby, housemen, and laundry colleagues assigned to their areas
• Assure that quality standards of cleanliness are met at all times in guest rooms and public areas
• Communicate repair work and unsafe conditions to the appropriate department
• Communicate areas in need of special cleaning as well as any missing items
• Communicate in room changes and any room status changes to the Front Desk
• Be familiar with all the rules, policies, and standard operating procedures for the Housekeeping department
• Assist with the training of all new hires and the retraining of senior colleagues
• Review and evaluate colleague performance records to comply with company standards in the department
• Plan and coordinate daily staffing levels and make any necessary changes
• Assist in maintaining colleagues daily work hours and records
• Plan, schedule and execute special projects such as general cleaning and carpet shampooing
• Ensure that par stocks (linens and amenity supplies) are maintained at specified levels, follow up on any waste detected, and take recurring corrections
• Assist with monthly inventory counts
• Assist with the preparation of the weekly payroll
• Assist with the preparation of the weekly schedule
• Inspection of all rooms to ensure Fairmont Standards are being followed
• Coaches, counsels, and delivers corrective action as required
• Perform all other duties as requested.
• Conduct a staff meeting with staff on a regular basis with minutes to Human Resources.
• Assist the Director of Housekeeping in developing agendas and conducting monthly department staff meetings.
• Other duties as required.

Benefits

• Employee Benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees