H6690 MAINTENANCE HOTEL HSKP

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

7h•Onsite

About The Position

The Housekeeping Maintenance Technician oversees and is responsible for the repair and maintenance of all the general maintenance needs of the resort, including but not limited to plumbing, electrical, heating and cooling, and equipment repair. This role acts to protect and preserve the property of IMGR&C, ensuring that all equipment and furnishings are kept exceptionally neat, clean, and in good repair.

Requirements

High School diploma or General Education degree (GED); or two-year job-related experience and/or training; or equivalent combination of education and experience.
Must have a valid New Mexico Driver’s License or be able to obtain one.
Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Treats others with respect in all situations.
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

Responsibilities

Explain and demonstrate Hospitality Behaviors and Performance Standards.
Understand where to get the information needed to complete tasks to standard.
Explain and demonstrate technical skills used to complete tasks to standard.
Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Understand how to take ownership of problems and solve them when solutions may not be available.
Explain how to request help from others when needed to complete task or goal.
Have complete knowledge and can tell others of IMGR&C products and services.
Provide guests with directions or other venue information.
Act upon all comments/complaints in a prompt, professional and friendly manner.
Meet expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
Respond to obstacles; find new ways to reach desired end results.
In absence of guidance, act and take charge to respond to guest or internal customer needs.
Respond to change by quickly applying talent and skills in a positive way to succeed.
Support achievement of Quality Goal; “Do it right the first time.”
Act to protect and preserve property of IMGR&C.
Keep all areas, equipment and furnishings exceptionally neat, clean and in good repair.
Make suggestions to improve performance.
Meet IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
Approach all activities with enthusiasm and encourage enthusiasm from others.
Choose a positive approach in all situations.
Respect individuality of others; continue to communicate in order to work together.
Speak positively about guests, other team members and our business in all situations on and off property.
Treat other with respect in all situations.
Serve others.
Identify and communicate needs of guests and others.
Take quick action to serve others in a way that meets/exceeds their needs.
Identify ways to improve individual or team’s service to others.
Provide service outside job responsibilities if needed to help resort succeed.
Take ownership of guest problem(s) until it is solved.
Meet IMGR&C Appearance standards.
Professionally support IMGR&C reputation and image in all situations, on and off property.
Meet IMG&C policy for attendance.
Inform supervisor of future absence as far in advance as possible.
Work all Marketing Special Events and Concerts.
Provide information others need to succeed, in time for them to use it.
Share with next shift the information needed for them to succeed.
Listen to others without interruption; act on their feedback when possible.
Ask questions to better understand expectations of others.
Report all guest complaints and compliments to Supervisor or Manager.
Report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Put Success of team ahead of personal success.
Help other team members succeed without being asked.
Take action to resolve conflict between individuals.
Help other departments achieve success.
Report ideas to increase team success and guest satisfaction to Supervisor or Manager.
Do whatever is necessary to help department and resort success.
Contribute ideas that support progress and success at shift, team and departmental meetings.
Fulfill maintenance requests in and around Resort, including Guest Rooms and Public Areas.
Perform routine visual inspections of property.
Submit work orders.
Manage inventory and place orders as needed.