Housekeeping Floor Supervisor

Crosby Hotel LLC•New York, NY

About The Position

To work with Head Housekeeper and the Deputy Head Housekeeper to manage the team and ensure Firmdale's exceptional standards are sustained. To supervise all members of the Housekeeping staff and ensure that all rooms and public areas are cleaned at all times.

Requirements

Previous experience as a Floor Supervisor in a luxury hotel, preferably in NYC
Ability to mentor and inspire team members
Exceptional organizational and administrative skills
Friendly demeanor
Excellent level of spoken and written English
Friendly & professional telephone etiquette
Ability to remain calm under pressure
Exceptional attention to detail
Great communication skills
Computer literate

Responsibilities

Supervise the Room Attendants and Public Area Cleaner in cleaning to the standard required
Organize the Room Attendants and Porters daily duties and supervise to ensure maximum output
Ensure that all Guest complaints are dealt with professionally, promptly, and efficiently
Carry out daily duties as directed by the Head Housekeeper
Deal with lost property promptly and efficiently in ordinance to the hotel procedure
Ensure that lost properties are logged in as per standard into Go Concierge platform
Keep corridors, stairways, and all public/working areas clean and tidy at all times
Assign special duties to Room Attendants, Public Area Cleaners, and Porters
Control and supervise the issues of keys and pagers to all the Housekeeping staff on a daily basis
Ensure that maintenance is reported promptly and correctly and that action by the relevant department is followed up
Ensure that any repairs to soft furnishings are dealt with promptly and followed up on
Complete all paperwork and records in accordance with departmental procedures
Monitor and update the computer system on the room status
Reporting of room deviancies to relevant departments
Flexible schedule