Housekeeping Floor Supervisor

Hotel Californian•Santa Barbara, CA

1d•$24

About The Position

JOB SUMMARY: The Housekeeping Supervisor is responsible for assisting in managing housekeeping functions and staff daily to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results. JOB RESPONSIBILITIES: Leading our outstanding Housekeeping team in maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Directing Supervisors and Room Attendants in completing all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. Enforcing cleanliness and safety standards for all associates while providing superior levels of customer service for our guests. Select, staff, recruit, hire, and train qualified housekeeping candidates. Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary. Schedule cleaning for lobby area, meeting rooms public restrooms, telephone areas, hallways, entrances, elevators. Schedule cleaning for periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks. Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets as well as Schedule cleaning of all meeting rooms after a completed function. Read front desk log book for the pertinent housekeeping information. Obtain all housekeeping reports and messages from the front desk and PBX departments. Confirm all housekeeping staff members have arrived or find substitutes for absence employees. Prepare room assignment for the attendants, distribute room assignments and keys. Check floors periodically, update the current room status, and identify opportunities for House person service. Answer the department telephone to respond quickly to requests from guests. Check hotel's computer for information concerning room status and enter updated room status. Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines. Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines. Orient and familiarize new personnel with hotel facilities and operating hours. Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks. Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies. Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment. Prepare annual housekeeping budget. Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners. Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment. Submits requests for repair of cleaning equipment. Requisitions or purchases other supplies and equipment for hotel room honor bars, toiletries, and paper products. Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
High School Diploma or equivalent plus six years’ housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience.
Some college preferred.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must speak fluent English, bilingual a plus
General knowledge of chemicals and their uses, as well as fabrics and their care; knowledge of carpet and floor care as well as window care.
Strong administrative skills – ability to oversee budgets, prepare forecasts, handle payroll.
Journeyman skills in one or two crafts preferred, but prior (on-the-job) experience in many phases of maintenance.
Time management skills.
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Some college preferred.
Journeyman skills in one or two crafts preferred, but prior (on-the-job) experience in many phases of maintenance.
Must speak fluent English, bilingual a plus

Responsibilities

Assisting in managing housekeeping functions and staff daily to ensure property guest rooms, public space and employee areas are clean and well maintained.
Directing and working with team to successfully execute all housekeeping operations.
Ensuring guest and employee satisfaction and achieving the operating budget.
Inspecting areas of responsibilities and following up with a plan for improving results.
Leading our outstanding Housekeeping team in maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Directing Supervisors and Room Attendants in completing all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
Enforcing cleanliness and safety standards for all associates while providing superior levels of customer service for our guests.
Select, staff, recruit, hire, and train qualified housekeeping candidates.
Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
Schedule cleaning for lobby area, meeting rooms public restrooms, telephone areas, hallways, entrances, elevators.
Schedule cleaning for periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets as well as Schedule cleaning of all meeting rooms after a completed function.
Read front desk log book for the pertinent housekeeping information.
Obtain all housekeeping reports and messages from the front desk and PBX departments.
Confirm all housekeeping staff members have arrived or find substitutes for absence employees.
Prepare room assignment for the attendants, distribute room assignments and keys.
Check floors periodically, update the current room status, and identify opportunities for House person service.
Answer the department telephone to respond quickly to requests from guests.
Check hotel's computer for information concerning room status and enter updated room status.
Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
Orient and familiarize new personnel with hotel facilities and operating hours.
Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies.
Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.
Prepare annual housekeeping budget.
Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners.
Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
Submits requests for repair of cleaning equipment.
Requisitions or purchases other supplies and equipment for hotel room honor bars, toiletries, and paper products.
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.