Housekeeping Floor Supervisor

Four Queens Hotel & Casino•Las Vegas, NV

10d

About The Position

Floor Supervisor SUMMARY: Responsible for inspecting all checkout rooms as priority to ensure cleanliness and a maintenance free environment for incoming guest. PRIMARY RESPONSIBILITIES Inspect guest rooms continuously throughout the day Always conduct yourself in a manner that reflects a positive and professional image. Make eye contact, smile and greet guest when seen Have knowledge and communicate to staff where SDS booklet is in the area Respond to calls for damage, repair or replacement of equipment necessary for GRA’s to do job Report all guest room discrepancies to the Housekeeping office Complete daily room inspection form Report all hallway discrepancies to the Housekeeping office Approve check-out room ready is for guest occupancy Recheck guest rooms as needed Assist with end of shift station and master key control Answer office phones when assigned Train new hire employees Other duties as assigned ADDITIONAL RESPONSIBILITIES Performs other duties as directed by management. KNOWLEDGE AND SKILL REQUIREMENTS Ability to communicate effectively with guests, team members and management in English in both written and verbal form. Ability to stand, walk, bend and kneel for extended periods Ability to occasionally reach above head in performance of duties Must have knowledge of correct use of cleaning chemicals for designated surfaces and instruct GRA’s on the use of such chemicals and personal protective equipment in accordance with OSHA hazard communication standards Maintain complete knowledge of and comply with, all departmental policies/service procedures/standards Must be able to present a well groomed appearance WORKING CONDITIONS Must be able to tolerate cleaning chemicals and work in areas containing second hand smoke and a noisy environment. Work may require evening, early morning, holiday and weekend schedules. May require the ability to stand and walk for long periods of time. Requires regular and predictable attendance Ability to bend, reach, and squat QUALIFICATION STANDARDS : EDUCATION : High school diploma or GED (general education diploma) 1 Year experience in housekeeping department within hospitality industry preferred

Requirements

Ability to communicate effectively with guests, team members and management in English in both written and verbal form.
Ability to stand, walk, bend and kneel for extended periods
Ability to occasionally reach above head in performance of duties
Must have knowledge of correct use of cleaning chemicals for designated surfaces and instruct GRA’s on the use of such chemicals and personal protective equipment in accordance with OSHA hazard communication standards
Maintain complete knowledge of and comply with, all departmental policies/service procedures/standards
Must be able to present a well groomed appearance
Must be able to tolerate cleaning chemicals and work in areas containing second hand smoke and a noisy environment.
Work may require evening, early morning, holiday and weekend schedules.
May require the ability to stand and walk for long periods of time.
Requires regular and predictable attendance
Ability to bend, reach, and squat
High school diploma or GED (general education diploma)

Nice To Haves

1 Year experience in housekeeping department within hospitality industry preferred

Responsibilities

Inspect guest rooms continuously throughout the day
Always conduct yourself in a manner that reflects a positive and professional image.
Make eye contact, smile and greet guest when seen
Have knowledge and communicate to staff where SDS booklet is in the area
Respond to calls for damage, repair or replacement of equipment necessary for GRA’s to do job
Report all guest room discrepancies to the Housekeeping office
Complete daily room inspection form
Report all hallway discrepancies to the Housekeeping office
Approve check-out room ready is for guest occupancy
Recheck guest rooms as needed
Assist with end of shift station and master key control
Answer office phones when assigned
Train new hire employees
Other duties as assigned
Performs other duties as directed by management.