Housekeeping Floor Manager - Full Time (PLV)
About The Position
The Housekeeping Floor Manager is responsible for supervision of team members working in the Housekeeping Department. Essential Duties and Responsibilities Maintain high standards of customer service. Listen and respond to guest inquiries in a professional manner. Answer questions and offer assistance by providing accurate information on services relating to hotel, casino and the city in a friendly and welcoming manner. Ensures guest complaints result in 100% guest satisfaction. Provide a clean environment in guestrooms. Demonstrates a pleasant and enthusiastic demeanor at all times. Report problems found in operation and any unsafe equipment or unusual situations requiring action. Report all maintenance discrepancies and situations in a timely manner and effectively follow through. Ensure all tower public areas are cleaned and well-maintained upholding hotel standards. Attend all training classes as directed by the company. Attend and participate in pre-shift department meetings. Job Specifications Previous Housekeeping/Hotel supervisor experience preferred Ability to communicate effectively in English, both verbal and written form in a professional manner Excellent time & project management skills Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium Ability to stand and walk for the duration of a shift. Ability to reach specific objects at short distances in working areas Knowledge of chemicals and cleaning equipment Extensive computer knowledge, i.e., Microsoft Outlook, Teams, Word, Excel, AS400/LMS Ability to make good sound judgment decisions regarding employee and guest safety as well as professional customer service skills Performs other duties that may be assigned Working Conditions Fast paced environment, multiple tasks to be handled under time constraints. Must be flexible and willing to work any shift. Must be able to lift up to 50lb and handle sensitive situations relating to staff and guest problems, in a timely manner. Must be willing to work multiple properties. Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Requirements
- Ability to communicate effectively in English, both verbal and written form in a professional manner
- Excellent time & project management skills
- Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium
- Ability to stand and walk for the duration of a shift.
- Ability to reach specific objects at short distances in working areas
- Knowledge of chemicals and cleaning equipment
- Extensive computer knowledge, i.e., Microsoft Outlook, Teams, Word, Excel, AS400/LMS
- Ability to make good sound judgment decisions regarding employee and guest safety as well as professional customer service skills
- Must be flexible and willing to work any shift.
- Must be able to lift up to 50lb and handle sensitive situations relating to staff and guest problems, in a timely manner.
- Must be willing to work multiple properties.
Nice To Haves
- Previous Housekeeping/Hotel supervisor experience preferred
Responsibilities
- Maintain high standards of customer service.
- Listen and respond to guest inquiries in a professional manner.
- Answer questions and offer assistance by providing accurate information on services relating to hotel, casino and the city in a friendly and welcoming manner.
- Ensures guest complaints result in 100% guest satisfaction.
- Provide a clean environment in guestrooms.
- Demonstrates a pleasant and enthusiastic demeanor at all times.
- Report problems found in operation and any unsafe equipment or unusual situations requiring action.
- Report all maintenance discrepancies and situations in a timely manner and effectively follow through.
- Ensure all tower public areas are cleaned and well-maintained upholding hotel standards.
- Attend all training classes as directed by the company.
- Attend and participate in pre-shift department meetings.
- Performs other duties that may be assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
