HOUSEKEEPING FLOOR INSPECTOR

MOUNT AIRY CASINO RESORT•Mount Pocono, PA

3d•Onsite

About The Position

The Housekeeping Floor Inspector is responsible for ensuring exemplary cleanliness is guaranteed for all guest rooms. A 100 point check list is used to confirm cleanliness and adherence to four diamond standards. The Inspector will ensure superior service to all patrons and guests of the Hotel/Casino. The Housekeeping Floor Inspector will assist the staff as necessary to facilitate Housekeeping operations. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

Requirements

Must be able to perform each of the essential functions and responsibilities satisfactorily.
Must be a minimum 18 years of age or older upon employment.
High School Diploma or equivalent required.
One to three years of Hospitality/Housekeeping experience required.
Knowledge of OSHA regulations required.
Proficient computer/PC skills, including Microsoft Office.
Possesses excellent customer service, organizational, communication and multi-tasking skills.
Strong interpersonal, motivational and leadership qualities.
Flexible to work any scheduled shifts and/or days, including weekends and holidays.
Ability to perform basic calculations and understand, analyze, interpret and communicate guest or operational data and information to achieve objectives.
Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.
Must be able to stand, walk and move through all property areas.
Must be able to stand, sit, walk, reach, bend, stoop or kneel for long periods.
Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
Adequate manual dexterity to operate office equipment and engage in lifting up to seventy-five (75) pounds.
Must be able to handle exposure to areas where smoking is permitted.
Must be able to handle exposure to cleaning chemicals.
Must be able to speak, read, write and understand English.
Must have oral and aural acuity and ability to respond to cues.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Nice To Haves

Casino/Housekeeping experience preferred.

Responsibilities

Inspects rooms and hotel area daily to ensure cleanliness according to standards.
Responsible for the quality, consistency and presentation of all products and services delivered to guests.
Responsible for supervising the daily operations of the Housekeeping department.
Promotes positive guest, employee and public relations at all times.
Participates in the ongoing training of staff members to ensure knowledge of and adherence to policies, procedures, standards and safety regulations.
Enforces departmental policies, procedures, standards and safety regulations.
Ensures appropriate application of turndown services.
Ensures appropriate inventories and stocking of all linens, textiles and cleaning supplies for department usage and on GRA carts.
Reports lost inventories.
Monitors employee productivity and makes necessary adjustments to accommodate business needs.
Routinely enforces all policies, procedures, standards and safety regulations.
Make recommendations for improved efficiencies.
Coordinates efforts and communicates information with related departments to ensure effective guest service and internal service.
Fosters good working relationships with internal areas.
Investigates and resolves all guest complaints and concerns.
Responds to all guests’ concerns, complaints or incidents in a timely and courteous manner.
Implements service recovery actions to remedy service failures.
Works to accommodate guest requests appropriately, timely and efficiently.
Maintains a clean, safe, hazard free and harassment free work environment within the areas of responsibility.
Assists in other projects and handles job tasks as deemed appropriate.
Attends meetings as necessary.
Meets attendance guidelines and adheres to regulatory, departmental and company policies.