Housekeeping Dispatcher
About The Position
We are excited to invite you to join our amazing team at Grand Beach. Having been named in Newsweek’s “Top Global 100 Most Loved Workplaces®” list, our focus is on our culture of putting people first. Located directly on Lake Bryan, our hidden gem offers exciting employment opportunities and growth potential. Our resort has the exciting opportunity to help our guests have an exceptional vacation and create unforgettable memories while growing and developing in our hospitality career. Grand Beach is seeking a Housekeeping Dispatcher who can cast a ray of sunshine on our guests and help our guests enjoy their stay with us - their home away from home at its best by attending to their needs with care, candid kindness and passion during their stay at our outstanding properties! If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. We have a fun, encouraging culture with top notch training and benefits. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Requirements
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
- Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
- Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
- Basic digital literacy
- Related experience
- Bilingual (English and Spanish preferred)
- Basic memo writing and Microsoft Office skills (i.e. Excel, Word, PowerPoint and Outlook)
Nice To Haves
- High school/GED
- 2 + years of related experience
- Excellent computer skills
Responsibilities
- Assists management with daily job assignments for all team members.
- Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members.
- Answers departmental multi-line phones.
- Dispatches all guest requests to the units.
- Maintains room status and other pertinent information in computer system.
- Coordinates with front desk any discrepancies in room status.
- Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.
- Assists with departmental inventories, and scheduling shifts for team members
- Dispatching and supervising guest services calls through paging and computer systems
- Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.
- Supervise late checkouts, VIP, Outstanding, special request arrivals.
- Occasionally lift boxes of approximately 25lbs.
- Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this position
Benefits
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
