Housekeeping Coordinator

Shopping Center Management d b a Turnberry Associates•Delray Beach, FL

About The Position

We are seeking a detail-oriented and organized Housekeeping Coordinator to support the daily operations of the housekeeping department at The Seagate Hotel. This role is essential in ensuring efficient communication, coordination, and follow-through across departments to maintain the highest level of service delivery. The ideal candidate thrives in a fast-paced environment and plays a key role in supporting housekeeping operations through effective scheduling, reporting, and guest service coordination.

Requirements

Previous experience in housekeeping, hotel operations, or administrative coordination preferred
Strong organizational and multitasking skills with attention to detail
Excellent communication and interpersonal skills with a guest-focused mindset
Ability to work efficiently in a fast-paced, team-oriented environment
Experience with hotel systems such as ALICE, HMS, or similar platforms preferred
Proficiency in basic computer applications and reporting tools
Ability to problem-solve and manage multiple priorities with accuracy and professionalism
Flexibility to work varied shifts, including days, evenings, weekends, and holidays
Ability to sit, stand, and walk for extended periods
Ability to lift, push, pull, and carry up to 50 pounds

Responsibilities

Coordinate daily housekeeping operations, including room assignments, status updates, and prioritization of cleaning schedules
Generate and review operational reports, including room status, sold-out reports, and discrepant room tracking
Create daily boards and assign room attendants, inspectors, and house attendants using systems such as ALICE
Serve as the primary point of contact for the housekeeping ticketing system, dispatching and tracking requests
Act as a liaison between Housekeeping, Front Office, Engineering, Laundry, and other departments
Answer and respond to internal and external guest calls, ensuring prompt and professional service
Document and resolve room discrepancies in coordination with the Front Desk
Maintain accurate records, logs, and administrative reports in a timely manner
Process guest and operational requests, delegating tasks efficiently to appropriate team members
Communicate operational updates and concerns to leadership and assist in resolving day-to-day issues
Support the Director of Housekeeping and assist with supervisory coverage when needed
Assist in coordinating daily housekeeping activities, including inspections, evening service, and special requests
Maintain knowledge of hotel outlets, services, and operating hours to assist guests effectively
Monitor and support inventory processes, including supplies and uniform distribution
Follow all health and safety standards, reporting hazards, incidents, and maintenance issues promptly
Support the housekeeping team in maintaining clean and organized work and public areas
Perform other duties as assigned