Housekeeping Coordinator

Four Seasons • New Orleans, LA

1d

About The Position

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our Housekeeping team as a Housekeeping Coordinator. Team members in this role assign rooms to the Self-Inspectors/Public Area Attendants and support the overall day-to-day efficiency of the Housekeeping Operation. The Coordinator is responsible for answering all internal and external Housekeeping telephone/e-mail/radio requests. Monitors all HotSOS requests and communicates with multiple departments to ensure completion of all guest/internal requests.

Requirements

• The ability to read, write and speak English.
• The ability to utilize the telephones adhering to Four Seasons standards.
• The ability to expedite any guest requests as quickly as possible and notify Housekeeping management of any glitches.
• The ability to assist Housekeeping management in administrative work as directed.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to utilize computer systems such as HotSOS, Opera, Golden, and Microsoft Office Suite.
• Candidates must be able to work a minimum of 30 hours for full-time and must be able to work Mornings, Days, evenings, nights, weekends, and holidays.

Nice To Haves

• The ability to speak Spanish and/or Haitian Creole is a plus, but not required.
• Previous experience in Housekeeping preferred, but not required.

Responsibilities

• Record every telephone/radio call in a log book/database.
• Handle all guest requests for the Laundry/Valet Department.
• Utilize all systems that relate to Housekeeping on a daily basis: Opera, Word, Golden, Excel, HotSOS , REX, and Outlook.
• Assign room assignment boards (Self Inspector Attendants) in REX or Opera.
• Organize the Housekeeping office ensuring files are updated.
• Prepare the room discrepancy report, record any issues in guest experience and rooms and inform the Housekeeping management and Engineering teams to ensure issues are resolved.

Benefits

• A Rewarding Work Culture, with mentoring, training and development opportunities
• Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
• 401k participation with a company matching program after 30 days of employment
• Discounted Accommodations at Four Seasons Worldwide
• Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Complimentary uniforms that are laundered by our housekeeping department
• Discounted parking near hotel
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees