Housekeeping Coordinator

Four Seasons Hotels and Resorts • New York, NY

13h • $30 - $33 • Onsite

About The Position

The Four Seasons Hotel New York Downtown is looking for an Housekeeping Coordinator who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Housekeeping Coordinator, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel. This position reports to the Housekeeping Management Team for New York Downtown.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Housekeeping Coordinator, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition. You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

The Rooms coordinator is responsible for the administrative tasks of the Rooms Division. (S)he will respond to a variety of requests from the Housekeeping and Front Office Managers and assist them in daily operations while complying with Four Seasons policies. The Rooms coordinator reports to the Assistant Director of Rooms.

Requirements

• High school education or equivalent experience
• Experience required by position is from one full year of employment in the related position with Four Seasons or other organization.
• Requires ability to operate computer equipment.
• Excellent Organizational skills.
• Ability to read and speak and write English.

Nice To Haves

• UniFocus, ADP and Opera systems knowledge preferred.

Responsibilities

• The ability to utilize the telephones adhering to Four Seasons Standards
• The ability to properly use all forms in the department ensuring they are legible and understandable.
• The ability to utilize the computer system as it relates to the Rooms Division.
• The ability to oversee the coordination of room attendants and house attendants, and prioritize tasks based on business levels and guest arrival/departure patterns
• The ability to review room blocking and ensure maximum use of inventory
• The ability to coordinate guest requests, traces in accordance of priority levels determined by VIP status or arrival times
• The ability to review guest reservations and ensure proper notes, specials and traces are in place
• The ability to report any safety, security or maintenance problems immediately.
• The ability to keep the office neat and orderly at all times.
• The ability to expedite any guest requests as quickly as possible and notify management if any guest service is hampered.
• The ability to coordinate between Front Office and Housekeeping Teams.
• The ability to assist management in administrative work as directed.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to type correspondence, reports, etc., which includes composition of letters and memorandums.
• The ability to open and examine incoming correspondence, re-routing mail when appropriate and gather data necessary for response.
• The ability to handle telephone calls for the executive offices following the standards of Four Seasons Hotels.
• The ability to ensure proper and correct communication between executive office and other staff.
• The ability to take minutes when requested.
• The ability to compose and correspond to all letters to the executive office.
• The ability to maintain all Rooms Division office supplies.
• The ability to maintain files.
• The ability to update and maintain the Corporate Policy Manuals and the hotel policy manual as directed.
• The ability to maintain confidentiality in all matters relating to the Hotel, Home Office, owners, etc.
• The ability to learn and use various programs in personal computers.
• The ability to maintain a cordial and professional environment in the office with all visitors and co-workers at all times.
• The ability to refrain from seeking personal gain from association with the Hotel or Executive Offices or from soliciting any services or products as a representative of the Hotel or Executive Offices.
• The ability to use all telephone, fax, computer and other equipment for Hotel business only.
• The ability to follow proper payroll procedures.
• The ability to answer telephone and use the paging system according to Four Seasons' standards.
• The ability to type in a proficient manner to ensure a quality and timely product.
• The ability to proofread all correspondence prior to submission for signature.
• The ability to maintain all files in accordance with established procedures and standards.
• The ability to maintain a friendly, caring and helpful attitude with clients, as well as other hotel personnel.
• The ability to assist in the preparation of reports as required by the Rooms Division Manager and Director of Food & Beverage
• The ability to keep informed as to the daily hotel activities.
• The ability to participate in scheduled meetings as requested.
• The ability to copy, fax or mail any documents, files, proposals, prospectus or applications as needed.
• The ability to trace reservations and amenities as well as pull and re-file files.

Benefits

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED