Housekeeping Coordinator

Four Seasons Hotels and Resorts•Vail, CO

About The Position

The Housekeeping Coordinator acts as the main point of contact in the Housekeeping Operation. This role assigns rooms to Room Attendants, dispatches Houseman and Runners on requests and supports the overall day-to-day efficiency of the Housekeeping Operation.

Requirements

1+ years of experience in housekeeping department or Rooms division preferred.
Must have working knowledge of computers and systems, experience with Opera preferred.
The ability to multitask and prioritize is essential.
This role has direct contact with employees and guests and as such good communication skills are a necessity.
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.
Bilingual in Spanish preferred.

Nice To Haves

Bilingual in Spanish preferred.

Responsibilities

Record every telephone call in a logbook/database noting the action taken, who is responsible, and whom the call was received by.
Handle guest requests for the Laundry/Valet Department.
Communicate guest requests to team members to ensure guest satisfaction.
Organize the Housekeeping office, ensure files are updated, make photocopies, word processing, and other administrative tasks.
Maintain key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to most senior Housekeeping Manager on duty and notify the Security Department immediately
Track all guest related items by monitoring an in-house guest list, rollaway/crib report and check-out list from the Property Management System
Monitor number of rooms being released, assign sections to team members, assign keys
Maintain lost and found logbook/database, run discrepancy report, record all engineering deficiencies in Hotsos application.
The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction and service standards.

Benefits

Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
Employee Cafeteria available for meals.
Be yourself and become a member of a work family that cares about you and invests in your development.
Elevate your craft here and abroad!
Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.
A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.