Housekeeping Attendant - La Concha Resort

The Condado Collection•San Juan, PR

12d

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Requirements

Hospitality oriented
Must be able to bend, squat, stretch, and lift weighing up to 60 pounds
Able to handle difficult situations effectively
Able to work quickly and efficiently, especially under pressure.
Availability to work night shifts, including weekends, and holidays (shifts begin at 3:00 p.m.)
Able and willing to perform basic cleaning duties.
Flexibility to work various shifts, including weekends and holidays
Must possess good communication skills in Spanish and English

Responsibilities

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
Clean and organize guest rooms according to standards using the correct chemicals.
Participate in daily staff meetings, pick up room reports and keys to assigned areas .
Follow all protocols to enter a room.
Maintenance and cleanliness of all equipment used by him/her.
Anticipate and communicate replenishment needs.
Knowledgeable in the steps of room service, including setting up amenities and other related tasks.
Ensure adherence to quality expectations and standards.
Knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the Director of Housekeeping.
Complete safety training and certifications.
Develop and maintain positive working relationships with others, support the team to reach common goals.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information, and protect company assets.
Perform other reasonable job duties as requested by the supervisor.