Housekeeping Attendant- Full Time
About The Position
The Housekeeping Attendant is responsible for promptly responding to requests from guests and other departments. This role involves preparing and transporting a cart with supplies to assigned areas, entering guest rooms following proper procedures to ensure vacancy, and replacing guest amenities, supplies, linens, and terry with clean items. Key duties include making beds, folding terry, cleaning bathrooms, and removing trash, dirty linen, and room service items. The attendant must also verify that all in-room appliances are present and functional, straighten desk items, furniture, and appliances, and perform dusting, polishing, and mark removal from walls and furnishings. Vacuuming carpets and performing other floor care duties in guest rooms and hallways are also required. The position demands adherence to all company safety and security policies, reporting maintenance issues or hazards, completing safety training, and proper storage of flammable materials. Maintaining a professional appearance, confidentiality, and providing excellent guest service by welcoming, acknowledging, anticipating needs, assisting individuals with disabilities, and thanking guests are essential. The attendant is expected to use clear and professional language, support team goals, and ensure quality standards are met. Physical demands include moving, lifting, carrying, and placing objects up to 25 pounds without assistance and over 25 pounds with assistance, pushing/pulling loaded carts over various surfaces, reaching, bending, twisting, stooping, standing, sitting, kneeling, or walking for extended periods, and performing tasks requiring fine motor skills and hand-eye coordination.
Nice To Haves
- Education: No high school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Responsibilities
- Respond promptly to requests from guests and other departments.
- Fill cart with supplies and transport cart to assigned area.
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
- Replace guest amenities and supplies in rooms.
- Replace dirty linens and terry with clean items.
- Make beds and fold terry.
- Clean bathrooms.
- Remove trash, dirty linen, and room service items.
- Check that all appliances are present in the room and in working order.
- Straighten desk items, furniture, and appliances.
- Dust, polish, and remove marks from walls and furnishings.
- Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Properly store flammable materials.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
