Housekeeping Administrative Assistant

Compass Cove Resort•Myrtle Beach, SC

About The Position

The Housekeeping Administrative Assistant supports the housekeeping department with various administrative and service duties such as data entry, maintaining and organizing records and expenses, ensuring effective communication between team members, other resort departments, and guests, and other related duties.

Requirements

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Excellent organizational skills
Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Responsibilities

Acts as a direct support to the management team with daily tasks, organization, delegation, etc…
Communicating with management team and supervisors regarding departures, cleaning status, room moves, discrepancies, no-show’s, VIP arrivals, guest and employee requests
Answering the telephone and appropriately responding to requests
Daily data entry tasks
Maintaining all logs in the housekeeping department, including but not limited to: Employee key cards, radios, bed spreads, and deep cleans
Auditing SDS books in each department to ensure they are maintained and updated
Processing purchase orders and work orders, ordering supplies and coding invoice
Logging and keeping track of all lost and found items, packing and shipping items back to the guest
Performing service call backs for in-house guests to ensure the highest quality of service
Other duties as assigned