Housekeeper Supervisor

Sunrise Senior Living•Montgomery Village, MD

About The Position

The Housekeeping Supervisor is responsible for providing leadership support to the housekeeping and laundry operations. The Housekeeping Supervisor is a working leader in the day to day operations directly supervising and assisting the housekeeping and laundry team members as well as performing hands on housekeeping and laundry tasks creating a safe, secure and inviting environment for residents, guests and team members.

Requirements

Two (2) years housekeeping/laundry operations experience preferably in assisted living/long term care, full service, skilled nursing and/or hospitality industries.
High School diploma / GED accepted.
Ability to train team members on housekeeping and laundry tasks according to Sunrise quality service standards.
Desire to work with seniors.
Ability to handle multiple priorities.
Possess written and verbal skills for effective communication and the ability to facilitate small group presentations.
Competent in organizational, time management skills.
Demonstrates good judgment, problem solving and decision making skills.
As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance.

Nice To Haves

Supervisory/management experience preferred which may include supervising and responsibility of shift/daily operations.

Responsibilities

Develops work assignments for housekeeping and laundry team members.
Supervises all aspects of the housekeeping and laundry operations.
Partners with community leadership ensuring housekeeping and laundry services and operating standards are achieved.
Assists in orienting and training all new housekeeping and laundry team members as well as team members who share housekeeping and laundry responsibilities.
Assists in daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
Assists in ensuring standards of cleanliness, hygiene, proper attire and health standards are maintained at all times.
Inspects and monitors the cleanliness and safety of housekeeping and laundry equipment, supplies and storage locations routinely.
Partners with maintenance team and/or approved vendors facilitating repairs of housekeeping and laundry equipment.
Assists Care Managers and Department Coordinators with resident care when requested.
Reviews, reads, notates and initializes Daily Log to document and learn about pertinent information and any resident’s physical and behavioral changes.
Maintains visibility throughout the department and takes initiative to assist team members.
Assists leadership and ensures all general housekeeping tasks in all full service, assisted living/long term care, reminiscence and/or skilled nursing center resident suites, public areas and support areas meets and/or exceeds Sunrise’s quality standards.
Assists leadership and ensures team members respect resident’s privacy by knocking on their suite doors and on public restroom doors during the cleaning process.
Assists, monitors and ensures resident suites and bathrooms are cleaned according to weekly schedule.
Monitors and follows up on assignments to ensure completion.
Assists leadership and ensures supplies to include clean and soiled linen are delivered to the appropriate storage and collection areas.
Assists leadership and ensures that trash collection and removal and trash receptacles and collection areas are maintained in a clean, sanitary and timely manner.
Assists leadership and ensures community laundry is collected, cleaned and redistributed.
Assists leadership and ensures linens are properly sorted, washed and dried following approved laundry procedures.
Assists leadership and ensures linens are properly, folded, counted and stacked following approved laundry procedures.
Monitors and routinely inspects for stains, wear and tear and discards per operating procedures for damaged linens.
Assists and ensures laundry equipment is maintained in a clean, sanitary condition and operates per manufacturer’s standards.
Partners with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations.
Ensures that safety procedures are practiced at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout procedures.
Ensures any cords, carts, equipment and other hazards are kept out of the way at all times, not blocking exits and in compliance with fire codes.
Ensures cleaning chemicals are kept stored and locked when not in use.
Maintains equipment and supplies to avoid waste, damage to areas and equipment and to prevent accidents.
Complies with all infection control techniques, placement of bio-hazard containers and removal techniques, procedures and policies.
Assists leadership in all fire and safety drills, in-service meetings and department programs.
Participates actively as a member of a team and committed to working toward team goals.
Demonstrates in daily interactions with others, our Team Member Credo.
Commits to serving our residents and guests through our Principles of Service.
Contributes in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
Attends regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor / Department Coordinator.
Assists in orienting and training all new housekeeping and laundry team members as well as team members who share housekeeping and laundry responsibilities.
Assists with the completion of timely performance appraisals with meaningful conversations.
Provides effective leadership in coaching and counseling, developing team members in meeting performance standards.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.