Housekeeper Lead

Westgate Resorts•Kailua Kona, HI

4d•$24

About The Position

The Housekeeping Team Leader is a hands-on, energetic role that drives the heartbeat of daily housekeeping operations. This leader motivates and supports Room Attendants and House Attendants, keeps the team focused and moving efficiently, and ensures every space meets high standards of cleanliness and comfort. Trusted to step in as the go-to leader when the Manager is away, this role is perfect for someone who takes pride in leading others, solving challenges in the moment, and creating a clean, welcoming environment guests love.

Requirements

High school diploma, GED, or equivalent experience
Basic math skills
Strong attention to detail
Excellent verbal and written communication skills to interact effectively with team members and guests
Ability to work a flexible schedule, including weekends and holidays
Valid driver’s license

Responsibilities

Consistently meet established quality and timeliness standards when cleaning all assigned rooms
Achieve daily productivity expectations of 12 credits, based on room size and service type
Strip guest units and properly remove all trash and used linens
Thoroughly clean guest units, including bathrooms, kitchens, living rooms, bedrooms, closets, and decks/balconies
Clean bathrooms by sanitizing bathtubs, toilets, sinks, walls, mirrors, tiles, counters, and all floor surfaces using appropriate tools and supplies
Strip and make beds, change linens, and safely handle and lift soiled laundry as required
Identify and report damaged, dirty, or stained carpets, drapes, furniture, and linens
Maintain unit inspection scores of 80% or higher in accordance with resort standards
Ensure proper use and care of all cleaning equipment and supplies by following established procedures
Immediately report all Lost & Found items according to company policy
Work collaboratively in a team environment and assist with additional duties as needed to support overall operations

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs