Household Coordinator

Friends Homes•Greensboro, NC

About The Position

As the Household Coordinator, you will provide leadership within the household in all areas of life enrichment, psychosocial wellbeing, and resident-centered living. You will ensure that daily life in the household promotes meaningful activity, connection, and comfort for each resident while guiding staff in best practices and person-first principles.

Requirements

Meets federal, state, and local requirements for certification/licensing in social work, recreation therapy, activities direction, or dietary management (preferred but not required).
3–5 years of experience in a skilled nursing facility or retirement community preferred.
Demonstrated leadership qualities and strong interpersonal relationship skills.
Working knowledge of federal and state regulations governing social services and activity programs.
Ability to maintain all required documentation accurately and efficiently.
Strong assessment skills with insight into resident needs and preferences.
Excellent communication skills, including the ability to advocate for residents and explain needs to others.
Ability to perform all essential duties satisfactorily, with or without reasonable accommodation.

Nice To Haves

Certification or licensure in: Social Work Recreation Therapy Activities Direction Certified Dietary Manager
Specialized training or experience in: Geriatric social work Activities Gerontology Dietetics
3–5 years of on-the-job experience in a skilled nursing or retirement facility.
Experience leading teams in person-centered or resident-directed care models.
Strong background in dementia care or memory support environments.

Responsibilities

Promote a healthy, happy, home-like environment filled with meaningful relationships, daily pleasures, and opportunities for engagement.
Develop and support social activities that bring fun, purpose, and connection to residents, ensuring activities reflect resident preferences.
Apply servant leadership principles, modeling positive behavior and person-first values.
Analyze resident needs and barriers to engagement, developing solutions that support participation and wellbeing.
Develop staff strengths and talents, fostering professional growth and “teachable moments.”
Lead the household team in meeting resident needs, building community, and supporting person-centered practices.
Mediate conflicts and support healthy communication within the household.
Provide advocacy for residents, families, and staff while promoting respectful and compassionate interactions.
Maintain strong organizational skills and meet accepted professional standards for managerial duties.
Ensure high-quality dementia care practices and uphold person-centered dementia support.
Provide knowledge, training, and resources to household staff; assist with hiring, orientation, and evaluation.
Ensure regulatory compliance, accurate record keeping, and maintain required documentation.
Support quality improvement measures and ensure follow-up for issues identified.
Oversee social services and activity functions in alignment with professional and regulatory standards.
Honor resident rights, preferences, and choice—including the right to refuse care.
Participate directly in meeting resident needs when cross-training and certifications allow.
Maintain a welcoming, home-like physical environment and eliminate institutional barriers.
Guide interdisciplinary teamwork to support care planning and resident goals.
Assist with building a strong work team, including staffing, scheduling, team empowerment, coaching, and feedback.
Ensure household operations run smoothly, including appointments, travel arrangements, and meetings.
Serve as a role model for professionalism, continued learning, and innovation.
Maintain a safe and functional environment, supporting sanitation, infection control, emergency readiness, and hazard prevention.
Participate in councils and committees, investigate incidents, and support safe work practices.