House/Room Attendant

Kimpton Hotels & Restaurants•Cambridge, MA

About The Position

The Room & House Attendant is responsible for maintaining the cleanliness, appearance, and overall guest experience of the hotel. This dual-role position supports both guest room cleaning and public area upkeep while delivering friendly, attentive service to all guests. The role requires flexibility, attention to detail, and a strong commitment to hospitality standards. Work schedules may vary based on business needs and may include evenings, weekends, and holidays.

Requirements

High School Diploma or GED preferred.
Minimum one (1) year of customer service experience required.
Previous housekeeping experience preferred.
Strong verbal communication skills; basic writing skills.
Flexible availability, including weekends and holidays.
Demonstrated commitment to guest service and teamwork.

Nice To Haves

Previous housekeeping experience preferred.

Responsibilities

Clean, dust, scrub, polish, and service guest rooms daily in accordance with hotel standards.
Replace linens, replenish amenities and supplies, and empty wastebaskets.
Rearrange furnishings, drapes, and room accessories to standard configuration.
Ensure guest rooms are left secure, doors closed and locked after service.
Report maintenance issues, damages, hazards, and unusual circumstances to management.
Restock housekeeping carts and organize linen closets at the end of each shift.
Clean corridors and service areas as assigned.
Properly and safely use all cleaning agents and equipment.
Maintain pass key security and return keys at the end of each shift.
Clean and maintain hotel lobby, hallways, public restrooms, entrances, sidewalks, and exterior areas as assigned.
Deep clean assigned areas including carpet shampooing, window washing, elevators (including tracks), light fixtures, and public spaces.
Clean and maintain back-of-house areas including employee break rooms, locker rooms, laundry rooms, compactor areas, and employee restrooms.
Set up and clean meeting rooms and function spaces according to event specifications.
Set up and maintain lobby services including morning coffee service and evening concierge or social hour events.
Greet all guests with a friendly “Good morning” (or afternoon/evening).
Assist guests with questions, requests, and directions in a courteous and professional manner.
Deliver housekeeping items (irons, ironing boards, hair dryers, etc.) to guest rooms upon request.
Respond promptly and positively to guest requests and concerns.
Act as an ambassador for the hotel by creating welcoming and personalized guest experiences.
Return all lost-and-found items to the Housekeeping Department following proper procedures, including documentation.
Communicate effectively with supervisors and other departments regarding guest needs, room status, and operational priorities.
Perform other duties as assigned to meet business needs.