House Operations Manager

Army Navy Country Club•Arlington, VA

About The Position

The House Operations Manager (HOM) is responsible for overseeing all clubhouse housekeeping and banquet setup/breakdown operations. The HOM ensures a clean, safe and welcoming environment for members, guests and staff while working closely with the banquet management team to manage the set/breakdown of all banquet event spaces. This role manages house operations keeping and staff, maintains quality standards and requires a hands-on leader who thrives in a fast-paced, service-driven environment.

Requirements

3–5+ years of experience in a fast-paced housekeeping, banquet operation, clubhouse operation, or a related field.
Prior leadership or management experience required.
Strong knowledge of housekeeping and banquet operations setup.
Demonstrated ability to lead teams in a fast-paced, service-focused environment.
Excellent organizational, problem-solving, and communication skills.
Ability to remain calm and decisive under pressure.

Nice To Haves

Experience with audio-visual systems is preferred.

Responsibilities

Oversee daily housekeeping operations, including room cleaning, public areas, laundry, and storage areas.
Establish and maintain cleanliness and sanitation standards.
Ensure locker rooms, event spaces, meeting rooms, and common areas are clean, organized, stocked, and member-ready at all times.
Conduct regular inspections to ensure quality assurance and member satisfaction.
Ensure all banquet room setups are accurate, timely, and aligned with Banquet Event Orders (BEOs) and Club standards.
Ensure audio-visual needs for events, including microphones, projectors, screens, sound systems, are in place and operational
Identify and communicate maintenance and repair needs in a proactive and timely manner.
Hire, onboard, train, and develop House Operations team members.
Create staff schedules to ensure proper coverage for daily operations and events. Conduct performance evaluations and provide consistent coaching and feedback.
Monitor staffing levels and manage labor to align with operational and budget goals.
Maintain inventory and order supplies related to housekeeping and banquet event operations
Develop, implement, and refine standard operating procedures.
Collaborate with Catering, Food & Beverage, Golf, and other departments to ensure seamless event flow.
Work evenings, weekends, and holidays as required to support the Club’s event schedule.

Benefits

Group Health, Dental, & Vision Insurance
Club-Paid Life Insurance
Voluntary Short-term & Long-term Disability
Flexible Spending Accounts (Health & Dependent)
Paid Time Off & Holiday Pay
Employee Assistance Program
401(k) Retirement Program with Matching Contributions
Complimentary Meals
Club-sponsored Staff Events
Five Star Employee Recognition Program
Employee Appreciation Fund – A holiday gift to employees funded solely from voluntary contributions made by Members of the Club