House Manager

Los Angeles LGBT Center•Redondo Beach, CA

10d

About The Position

As scheduled and under the general supervision of Cultural Arts Management, the House Manager provides Front of House leadership and oversight by supervising front of house volunteers, concessions, walk up sales, and other box office/patron services responsibilities. The House Manger is responsible for lobby/concessions set up, managing late seating, ensuring proper event start time, and submitting nightly Front of House Report summaries to Cultural Arts Management.

Requirements

Knowledge of, or experience working with, the LGBTQ+ community and familiarity with issues of particular relevance to LGBTQ+ people.
A passion for the Center’s work and its mission to make the world a better place for LGBTQ+ people.
Experience with a theatre or performing arts center in a patron-facing capacity.
Experience in customer/guest services or hospitality with excellent communication skills.
Proficiency with relevant computer software and ability to learn new programs quickly.
Ability and willingness to supervise and lead a team of diverse volunteers.
Good multi-tasking abilities with a high degree of flexibility.
Ability to work evening and weekend hours.
Ability to identify, analyze, and troubleshoot problems.
Self-motivated, energetic, and flexible.
Ability to work independently and in collaboration with others.
Ability to organize work environment for efficient and smooth operation, especially in fast-paced or stressful scenarios.
Demonstrated ability to engage in a positive, professional, customer relations focused culture that prioritizes accountability and joy, and ensures that all guests and collaborators feel welcome.
Experience with and demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.

Responsibilities

Front of House Operations
Operate ticketing software programs (Audience View Professional) and other computer systems to facilitate smooth patron experience.
Ensure that Front of House activities enable event to start on time.
Organize and supervise all Front of House volunteers including, but not limited to, setting up lobby/courtyard, facilitating concessions sales, ushering patrons to their seats, and facilitating late seating.
Submit nightly Front of House Report summaries to Cultural Arts Management.
Participate in staff, training, and planning meetings and events as required and/or needed.
Other duties as assigned.
Customer Service
Provide exceptional customer service, embracing role as an ambassador to the guests on behalf of the Center.
Facilitate sale of walk-up event tickets.
Venue Oversight
Depending on the performance’s needs, assist with the technical team including set-up and break down of audio/visual equipment in the lobby/courtyard.
Follow security procedures particularly with respect to safety, equipment, and access. including completing safety/security reports.